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This book examines the massive changes currently taking place in the business world and commonly known under the label “digitalization.” In addition, it describes the significant impacts of technological innovations on processes, products, services and business models. The digital transformation resulting from these developments leads to disruption for many enterprises and industries. While for many years, IT departments mainly concentrated on fulfilling the requirements of business departments effectively and efficiently by means of high-quality IT services and operations, today’s IT departments are increasingly expected to actively co-design and co-create the enterprise. This book describes how information technology enables innovation for businesses, and how IT departments can proactively and in a timely manner collaborate with the business departments of their corporation to leverage these innovations. It also delineates the implications of digitalization for the structures, processes and people in today’s IT departments. IT leaders and managers who are responsible for corporate IT, as well as practice-oriented researchers, will find valuable inspirations and guidance in this book, the central mission of which is to encourage and enable a more proactive role for IT in the digital transformation processes. "This book demonstrates the impact of digital transformation on IT organizations and their management. It also presents potential risks for technology availability, security and data protection. The authors develop a vision of what IT management should look like in ten years if it is to continue playing an important role in the company. The book seeks to motivate IT executives and managers with IT responsibility to actively adapt their thinking and their IT organizations before they are forced to react to external pressure. Definitely worth reading!" Sven Kreimendahl, Director Business Technology Services, Campana & Schott.

Systèmes informatiques Geïnformatiseerde systemen --- Digital Digitaal --- Changement Verandering --- Technologie Technologie

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#SBIB:35H300 --- #SBIB:HIVA --- Technologie Technologie --- Prise de décision Beslissen --- Changement Verandering --- Performance Prestatie --- Managers Managers --- Communication Communicatie --- Efficacité Efficiëntie --- Organisatieleer: algemene werken

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Library automation --- 025:681.3 --- Information storage and retrieval systems --- Libraries --- -Library science --- -Technologie Technologie --- Automatisation Automatisering --- Méthodes de recherche Onderzoekstechnieken --- Bibliothéconomie Bibliotheekwetenschap --- Librarianship --- Library economy --- Bibliography --- Documentation --- Information science --- Public institutions --- Librarians --- Bibliotheekautomatisering --- Congresses. --- Automation --- -Congresses --- Data processing --- Technological innovations --- Library science --- 025:681.3 Bibliotheekautomatisering --- Technologie Technologie --- Congresses --- Automation&delete& --- Data processing&delete& --- Technological innovations&delete& --- Bibliotheken. Automatisering. (Congres) --- Inlichtingsopslag- en rappelsystemen. (Congres) --- Bibliothéconomie. Innovations techniques. --- Bibliothèques. Automation. (Congrès) --- Information (Emmagasinage et rappel de l'). (Congrès) --- Bibliotheconomie. Technische nieuwigheden. (Congres)

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Organization theory --- Organization --- Organizational sociology --- Organisation --- Sociologie des organisations --- Organizational behavior --- Organization. --- Organizational behavior. --- Organizational sociology. --- 65.01 --- Technologie Technologie --- Prise de décision Beslissen --- Formation professionnelle Beroepsopleiding --- Conflits (gestion) Conflicthantering --- Stratégies (management) Strategieën (management) --- Management Management --- Culture d'organisation Organisatiecultuur --- leiding geven --- organisatieleer --- organisaties, verandering --- Organization (Sociology) --- Sociology of organizations --- Sociology --- Bureaucracy --- Behavior in organizations --- Management --- Psychology, Industrial --- Social psychology --- Methods and methodology. Theory and practice of organization --- 65.01 Methods and methodology. Theory and practice of organization

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Door de grote hoeveelheid aanbieders is het tegenwoordig lastig om klanten te binden. Het is voor de continuïteit van bedrijven echter wel van groot belang klanten te werven en te behouden. Customer Relationship Management is voor de hedendaagse manager het beste wapen om deze klanten te binden. Dankzij CRM krijgt u direct beschikking over het ultieme voordeel, te weten klantinformatie, waarbij gegevens worden omgezet in informatie die weer een bevredigende reactie oplevert voor de klant. (Bron: covertekst)

managementvaardigheden --- Marketing --- klantentevredenheid --- CRM (Customer Relationship Management) --- Management --- customer relationship management --- 658.89 --- Information Informatie --- Ordinateurs Computers --- Client Klant --- Management Management --- Internet Internet --- Stratégies (management) Strategieën (management) --- Courrier électronique Electronic mail --- Brainstorming Brainstorming --- Technologie Technologie --- Communication Communicatie --- Conflits (gestion) Conflicthantering --- Service à la clientèle Klantendienst --- Balanced scorecard Balanced scorecard --- Plaintes Klachten --- Customer Relationship Management --- E100732.jpg --- Klantenbinding --- Purchasers as objects of sales effort. Prospective customers, clients --- 658.89 Purchasers as objects of sales effort. Prospective customers, clients