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Managing quality service in hospitality : how organizations achieve excellence in the guest experience
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Authors:
Ford, Robert C.
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Heaton, Cherrill P.
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Sturman, Michael C.
ISBN: 1111307733 9781111307738 Year: 2011 Publisher: Clifton Park, N.Y. : Andover : Delmar ; Cengage Learning [distributor],
ISBN: 1111307733 9781111307738 Year: 2011 Publisher: Clifton Park, N.Y. : Andover : Delmar ; Cengage Learning [distributor],
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Abstract
Keywords
Hospitality industry --- Customer services --- Customer services. --- Management --- Management. --- Quality control --- Quality control.
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