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Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. This is an essential tool for practising library and information service managers and policy makers in the field. It will be equally relevant to LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally. It will also be of interest to people engaged in professional education in the field as lecturers or students.

025.12 --- 02 --- 02 Bibliotheekwezen --- Bibliotheekwezen --- 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Information user --- Libraries --- Evaluation. --- Public services (Libraries) --- Bibliothèques --- Evaluation --- Services aux usagers

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Organizational effectiveness --- Industrial management --- Organizational change --- Leadership --- 658.8 --- strategisch management --- succesfactoren --- marketing, verkoop, distributie --- Management --- Bedrijfsstrategieën --- Prestatiemetingen --- Managementonderzoek --- Topmanagement --- Bedrijfsstrategie --- Prestatiemeting

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Stel je High Performance voor als het casco van een auto en agile als het motorblok en je organisatie draait als de beste!Door de snelle veranderingen in onze wereld is aanpassingsvermogen van een organisatie tegenwoordig de sleutel tot succes. Dat aanpassingsvermogen wordt veelal bepaald door de capaciteiten en de effectiviteit van de organisatie. Organisaties moeten wendbaarder, adaptiever en sneller worden. Dit zijn thema's waar de High Performance (HPO) en agile managementtechnieken een oplossing voor bieden. Dit boek verbindt HPO met agile. HPO geeft het raamwerk voor excellente organisaties en agile is de manier van werken die de weg naar HPO bepaalt. Dit boek beschrijft de vijf belangrijkste lessen en drivers die echt het verschil maken. Met veel voorbeelden ter inspiratie. Bron : http://www.bol.com

Organisatieleer --- Veranderingsmanagement --- E-books --- Agile werken --- Innovatie --- Prestatiemetingen --- HRM + Welzijn op het werk : Welzijn op het werk --- GRH + bien-être au travail : Bien-être au travail --- Prestatiemeting

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This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world.An up to date review/summary of activity in the subject areaProvides international comparisons of library and inf

Library research --- Library management --- Information user --- Information services --- Library resources --- Services d'information --- Fonds documentaires --- Evaluation. --- Evaluation --- 025.12 --- 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Information resources --- Libraries --- Library materials --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Information science --- Documentation --- Research

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Use Social and Viral Technologies to Supercharge Your Customer Service! Use this book to bring true business discipline to your social media program and align with your organization's goals. Top branding and marketing expert Olivier Blanchard brings together new best practices for strategy, planning, execution, measurement, analysis, and optimization. You will learn how to define the financial and nonfinancial business impacts you are aiming for--and achieve them.Social Media ROI delivers practical solutions for everything from structuring programs to attracting followers, defining metrics to managing crises. Whether you are in a startup or a global enterprise, this book will help you gain more value from every dime you invest in social media. You'll learn how to :* Align social communications with broader business goals and functions* Plan for effective performance measurement* Establish clarity of vision, purpose, and execution* Implement guidelines and operations for effectively managing social media* Get started by listening before talking * Integrate social media into long-term marketing programs, short-term campaigns, and brand initiatives* Use social media to deliver real-time, optimized customer support* Leverage mobility and the on-the-fly social media culture* Measure FRY (Frequency, Reach, and Yield)Bron : http://www.bol.com

Marketing --- Computer architecture. Operating systems --- Internet marketing --- Social media --- Online marketing --- Web marketing --- World Wide Web marketing --- Electronic commerce --- Economic aspects --- Sociale communicatie --- Management --- Cybermarketing --- Prestatiemetingen --- Evaluatie --- Prestatiemeting --- Onlinemarketing