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Communication in library administration. --- Library employees --- Library personnel management. --- Psychology.

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Sharing organizational knowledge supports onboarding, coaching, mentoring, and the day-to-day smooth functioning of the workplace. So why are the procedures, policies, and best practices for your organization often so hard to find? Although the term "knowledge management" might conjure up images of a bureaucratic labyrinth, essentially it means getting the right information to the right people at the right time. A lot of that information is embedded in work practices or may be siloed where it can't easily be shared; managing it successfully hinges on effective communication with every person on your team. This book surveys approaches to knowledge management (KM) that address hierarchical power structures and internal competition to get measurable results. With insights drawn from six case studies at academic and special libraries, in this book you'll find guidance on such topics asdemystifying KM by reframing the concept to reflect organizational needs;the six elements of an actionable knowledge audit;how to harvest insights from staff at all levels of the organization;ten characteristics that define effective communities of practice;enabling KM through platforms like WordPress, Google Drive, and Dropbox or by adapting library tools like LibAnswers or ArchiveSpace;fostering knowledge sharing among liaison librarians;how interim administrators can develop a KM plan;sharing tacit knowledge with storytelling; andmethods for securing knowledge before employee departure.Your library already contains organizational knowledge-both in your employees and in your institution; this book will lead you towards guiding, fostering, and organizing that knowledge for improved organizational fitness.

Libraries --- Documentation --- Public institutions --- Librarians --- Information technology. --- Knowledge management. --- Organizational learning. --- Communication in library administration. --- Knowledge management --- Information resources management. --- Information technology --- Case studies.

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Addressing frontline librarians lobbying for increased programming or staff, as well as administrators marshalling statistics to stem the tide of budget cuts and prevent library closure, this vital new book explores the whys and hows of using data to build a better picture of library needs and success.

Communication in library administration. --- Library statistics. --- Libraries --- Library use studies. --- Library surveys. --- Surveys --- Use studies of libraries --- Information services --- Documentation --- Public institutions --- Librarians --- Library science --- Statistics --- Books --- Library administration --- Marketing. --- Evaluation --- Statistical methods. --- Statistical methods

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This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result

024-052 --- 024-052 Bibliotheekgebruikers. Benutzerforschung. User Studies --- Bibliotheekgebruikers. Benutzerforschung. User Studies --- Reference services (Libraries) --- Libraries and immigrants --- Reference librarians --- Communication in library administration --- Attitudes --- E-books --- Libraries and immigrants. --- Communication in library administration. --- Library administration --- Librarians --- Immigrants and libraries --- Libraries --- Libraries and foreign population --- Library services to immigrants --- Public libraries --- Immigrants --- Library reference services --- Reference work (Libraries) --- Information services --- Public services (Libraries) --- Attitudes. --- Services to immigrants --- Reference department --- Communication, International.

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Frankly, it's not something we like to talk about. There is an unfortunate stigma to acknowledging workplace dysfunction, let alone trying to grapple with the problem. But negative behaviors such as incivility, toxicity, deviant behavior, workplace politics, and team and leadership dysfunction not only make the library a stressful workplace, they also run counter to the core values of librarianship. An important tool for library leaders and managers as well as library staff, this book examines these negative relationship-based issues and suggests practical, research-based solutions by discussing the importance of understanding oneself as related to the library workplace; identifying attributes specific to libraries that foster personal success; showing how organizational dysfunction is rooted in problems such as poor communication, inadequate leadership, and lack of employee engagement; breaking down relatable scenarios to analyze what's behind them and how to defuse them, ranging from a gossipy coworker who fails to contribute to the organization to workplace bullying and mobbing; exploring causes, results, and potential solutions in the areas of cyberloafing, fraud, theft, and sabotage; delving into the importance of conflict management, surveying a variety of approaches and applications; examining the use of teams in libraries and the impact of favoritism, nepotism, and sexism; and providing techniques for successful collaboration, leadership, organizational communication, and other key management topics. By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet library goals and move the library forward.

Library personnel management. --- Communication in library administration. --- Library employees --- Team librarianship. --- Conflict management. --- Organizational behavior. --- Psychology. --- Library Personnel Management --- Library Science --- Conflict Management --- Organizational Behavior --- Language Arts & Disciplines --- Psychology --- Business & Economics --- Library personnel management --- Library science --- Conflict management --- Organizational behavior --- Language arts & disciplines --- Business & economics