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This book presents real-world decision support systems, i.e., systems that have been running for some time and as such have been tested in real environments and complex situations; the cases are from various application domains and highlight the best practices in each stage of the system’s life cycle, from the initial requirements analysis and design phases to the final stages of the project. Each chapter provides decision-makers with recommendations and insights into lessons learned so that failures can be avoided and successes repeated. For this reason unsuccessful cases, which at some point of their life cycle were deemed as failures for one reason or another, are also included. All decision support systems are presented in a constructive, coherent and deductive manner to enhance the learning effect. It complements the many works that focus on theoretical aspects or individual module design and development by offering ‘good’ and ‘bad’ practices when developing and using decision support systems. Combining high-quality research with real-world implementations, it is of interest to researchers and professionals in industry alike. “A book on real case studies in Decision Support Systems is a much-needed publication in an area where most literature has been dedicated to theory, underestimating the empirical dimension of decision-making support. I am very glad to see this book appearing. It really fills a gap”. Professor Alexis Tsoukiàs, Director of LAMSADE, CNRS - LAMSADE, Université Paris Dauphine, France. “This book is informative, interesting, and inter-disciplinary. It exemplifies how Decision Support Systems can transform, influence, and impact real-world practices”. Professor Shaofeng Liu, Plymouth Graduate School of Management & Plymouth Business School, Plymouth University, UK. “A very attractive book that undoubtedly augments our understanding of Decision Support Systems and their myriad of applications. I would like to offer my congratulations to the authors and recommend the book to all potential readers". Professor José María Moreno-Jimenez, Faculty of Economics and Business, University of Zaragoza, Spain, and President of the International Association of Applied Economics Asepelt.

IT in Business. --- Decision making. --- Decision support systems. --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management --- Management decisions --- Choice (Psychology) --- Problem solving --- Decision making --- Management information systems --- Telematics --- Information technology. --- Operations research. --- Software engineering. --- Information Systems Applications (incl. Internet). --- Operations Research/Decision Theory. --- Software Engineering. --- Computer software engineering --- Engineering --- Operational analysis --- Operational research --- Industrial engineering --- Management science --- Research --- System theory --- IT (Information technology) --- Technology --- Information superhighway --- Knowledge management --- Application software. --- Business—Data processing. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Business information services. --- Computer and Information Systems Applications. --- Operations Research and Decision Theory. --- Business --- Business enterprises --- Information services

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This book recapitulates the major developments in Decision Support Systems (DSS) over the last 30 years in order to evaluate the research areas of decision making and in which direction the field should proceed. As it attempts to find a consensus about the next steps for the future of DSS research, the book also enforces the trends and new technologies currently in use. The book examines topics such as decision analysis for enterprise systems and non-hierarchical networks, integrated solutions for decision support and knowledge management in distributed environments, decision support system evaluation and analysis through social networks, and e-learning and its application to real environments. It clearly presents the evidence to support their cases and attempts to promote an extensive and objective discussion. In addition, the book also reflects on approaches to dead-end ideas and failures in DSS to better understand the lessons learned. The contributions for this book have been written by thought leaders and influential researchers from the EURO Working Group of Decision Support Systems (EWG-DSS).

Decision support systems. --- Management information systems --- Telematics --- Business information services. --- Operations research. --- Application software. --- IT in Business. --- Operations Research and Decision Theory. --- Computer and Information Systems Applications. --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Operational analysis --- Operational research --- Industrial engineering --- Management science --- Research --- System theory --- Business --- Business enterprises --- Information services

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This book constitutes the refereed proceedings of the First International Conference on Decision Support Systems Technology, ICDSST 2015, held in Belgrade, Serbia, in May 2015. The theme of the event was “Big Data Analytics for Decision-Making” and it was organized by the EURO (Association of European Operational Research Societies) working group of Decision Support Systems (EWG-DSS). The eight papers presented in this book were selected out of 26 submissions after being carefully reviewed by at least three internationally known experts from the ICDSST 2015 Program Committee and external invited reviewers. The selected papers are representative of current and relevant research activities in the area of decision support systems, such as decision analysis for enterprise systems and non-hierarchical networks, integrated solutions for decision support and knowledge management in distributed environments, decision support system evaluations and analysis through social networks, and decision support system applications in real-world environments. The volume is completed by an additional invited paper on big data decision-making use cases.

Economics/Management Science. --- Business Information Systems. --- Data Mining and Knowledge Discovery. --- Operation Research/Decision Theory. --- Computer Appl. in Administrative Data Processing. --- Operations Research, Management Science. --- Production/Logistics/Supply Chain Management. --- Economics. --- Data mining. --- Information systems. --- Operations research. --- Management information systems. --- Economie politique --- Exploration de données (Informatique) --- Recherche opérationnelle --- Informatique de gestion --- Information storage and retrieval systems --- Systèmes d'information --- Business. --- Production management. --- Decision making. --- Application software. --- Management science. --- Business and Management. --- Operations Management. --- Quantitative business analysis --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Algorithmic knowledge discovery --- Factual data analysis --- KDD (Information retrieval) --- Knowledge discovery in data --- Knowledge discovery in databases --- Mining, Data --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management --- Management decisions --- Operational analysis --- Operational research --- Manufacturing management --- Trade --- Decision making --- Problem solving --- Operations research --- Statistical decision --- Computer software --- Database searching --- Sociotechnical systems --- Information resources management --- Choice (Psychology) --- Industrial engineering --- Management science --- Research --- System theory --- Industrial management --- Economics --- Commerce --- Communication systems --- Operations Research/Decision Theory. --- Decision support systems --- Business information services. --- Information technology—Management. --- Operations Research and Decision Theory. --- Computer Application in Administrative Data Processing. --- Operations Research, Management Science . --- Business --- Business enterprises --- Information services --- Information technology --- Management.