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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure: - Brief Description of the Stage - Overview Diagram of the Stage - Key Concepts of the Stage - Practices or Processes - Roles - Process Purpose -Overview Diagram -Key Concepts.

Computer service industry --- Information technology --- Management. --- Quality control --- Standards. --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Computer-related services industry --- Computer industry --- Service industries --- Computer technical support --- Computer science. --- Information Systems. --- Models and Principles. --- Management of Computing and Information Systems. --- Informatics --- Science --- Computers. --- Management information systems. --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Communication systems

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Satellite Network Robust QoS-aware Routing presents a novel routing strategy for satellite networks. This strategy is useful for the design of multi-layered satellite networks as it can greatly reduce the number of time slots in one system cycle. The traffic prediction and engineering approaches make the system robust so that the traffic spikes can be handled effectively. The multi-QoS optimization routing algorithm can satisfy various potential user requirements. Clear and sufficient illustrations are also presented in the book. As the chapters cover the above topics independently, readers from different research backgrounds in constellation design, multi-QoS routing, and traffic engineering can benefit from the book.   Fei Long is a senior engineer at Beijing R&D Center of 54th Research Institute of China Electronics Technology Group Corporation.

Operating systems (Computers) --- Artificial satellites in telecommunication --- Quality of service (Computer networks) --- Systems engineering. --- QoS (Computer networks) --- Computer networks --- Systems engineering --- Computer operating systems --- Computers --- Disk operating systems --- Systems software --- Operating systems --- Telecommunication. --- Computer Communication Networks. --- Mathematics. --- Operating systems (Computers). --- Communications Engineering, Networks. --- Information and Communication, Circuits. --- Performance and Reliability. --- Math --- Science --- Electric communication --- Mass communication --- Telecom --- Telecommunication industry --- Telecommunications --- Communication --- Information theory --- Telecommuting --- Electrical engineering. --- Computer communication systems. --- Information theory. --- Computer software—Reusability. --- Communication theory --- Cybernetics --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Electronic data processing --- Network computers --- Electric engineering --- Engineering --- Distributed processing

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Palgrave Studies in the Theory and History of Psychology Series Editor: Jack Martin, Burnaby Mouthain Endowed Professor of Psychology, Simon Fraser University, Canada This book represents the first attempt to historicise and theorise appeals for ‘relevance’ in psychology. It argues that the persistence of questions about the ‘relevance’ of psychology derives from the discipline’s terminal inability to define its subject matter, its reliance on a socially disinterested science to underwrite its knowledge claims, and its consequent failure to address itself to the needs of a rapidly changing world. The chapters go on to consider the ‘relevance’ debate within South African psychology, by critically analysing discourse of forty-five presidential, keynote and opening addresses delivered at annual national psychology congresses between 1950 and 2011, and observes how appeals for ‘relevance’ were advanced by reactionary, progressive and radical psychologists alike. The book presents, moreover, the provocative thesis that the revolutionary quest for ‘social relevance’ that began in the 1960s has been supplanted by an ethic of ‘market relevance’ that threatens to isolate the discipline still further from the anxieties of broader society. With powerful interest groups continuing to co-opt psychologists without relent, this is a development that only psychologists of conscience can arrest. .

Psychology. --- Personality. --- Social psychology. --- Cross-cultural psychology. --- Critical psychology. --- History of Psychology. --- Critical Psychology. --- Cross Cultural Psychology. --- Personality and Social Psychology. --- Psychology --- History. --- Applied psychology. --- Consciousness. --- Apperception --- Mind and body --- Perception --- Philosophy --- Spirit --- Self --- Applied psychology --- Psychagogy --- Psychology, Practical --- Social psychotechnics --- Psychology, Critical --- Communism and psychology --- Mass psychology --- Psychology, Social --- Human ecology --- Social groups --- Sociology --- Personal identity --- Personality psychology --- Personality theory --- Personality traits --- Personology --- Traits, Personality --- Individuality --- Persons --- Temperament --- Cross-cultural psychology --- Ethnic groups --- Ethnic psychology --- Folk-psychology --- Indigenous peoples --- National psychology --- Psychological anthropology --- Psychology, Cross-cultural --- Psychology, Ethnic --- Psychology, National --- Psychology, Racial --- Race psychology --- National characteristics --- Behavioral sciences --- Mental philosophy --- Mind --- Science, Mental --- Human biology --- Soul --- Mental health --- Social sciences—History. --- Ethnopsychology. --- Difference (Psychology). --- Cross-Cultural Psychology. --- Personality and Differential Psychology. --- Differential psychology --- Psychology, Differential --- Differentiation (Developmental psychology) --- Social sciences

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Process Modeling Style focuses on other aspects of process modeling beyond notation that are very important to practitioners. Many people who model processes focus on the specific notation used to create their drawings. While that is important, there are many other aspects to modeling, such as naming, creating identifiers, descriptions, interfaces, patterns, and creating useful process documentation. Experience author John Long focuses on those non-notational aspects of modeling, which practitioners will find invaluable. Gives solid advice for creating roles, work

Business & Economics --- Industries --- Process control. --- Control of industrial processes --- Industrial process control --- Automatic control --- Manufacturing processes --- Quality control

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Penetration testing a network requires a delicate balance of art and science. A penetration tester must be creative enough to think outside of the box to determine the best attack vector into his own network, and also be expert in using the literally hundreds of tools required to execute the plan. This book provides both the art and the science. The authors of the book are expert penetration testers who have developed many of the leading pen testing tools; such as the Metasploit framework. The authors allow the reader "inside their heads? to unravel the mysteries of thins like identify

Information systems --- Computer security --- Computer networks --- -005.7 --- Computer privacy --- Computer system security --- Computer systems --- Computers --- Electronic digital computers --- Security of computer systems --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Security measures --- Cyber security --- Cybersecurity --- Protection of computer systems --- Protection --- Computer hackers. --- Computer security. --- Electronic information resources --- Data protection --- Security systems --- Hacking --- Computer network security --- Network security, Computer --- Security of computer networks --- Computer hackers --- Computer programmers --- Computer users --- Security measures. --- Access control. --- Information Technology --- General and Others --- Hackers.