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De auteur bespreekt de verschillende communicatiestijlen en hun mogelijkheden, kansen en beperkingen. Hoe kun je iemand overtuigen? Waarom werken sommige argumenten (niet)? Hoe er kan omgegaan worden met geruchten en kritiek? Kunnen conflicten op een goede manier uitgepraat worden en hoe wordt een slecht-nieuwsgesprek gehouden? Communicatie gaat echter in twee richtingen en daarom is er ook een belangrijk hoofdstuk gewijd aan het aspect 'luisteren'. Het boek combineert dankzij heel wat praktische zelftests op een toegankelijke manier theorie en praktijk rond inter-persoonlijke communicatie. Het boekje is een must voor iedereen die met mensen samenwerkt, samenleeft of inzicht wil krijgen in het ingewikkelde en vaak onderschatte spel van spreken met elkaar

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