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Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. Index

Quality circles. --- Quality circles --- Industrial management --- Cercles de qualité --- Gestion d'entreprise --- History. --- Histoire --- Industrial management. --- Management --- Business & Economics --- Management Styles & Communication --- History --- Cercles de qualité --- Quality control circles --- WITs (Work improvement teams) --- Work improvement teams --- Quality control --- Teams in the workplace --- E-books