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To expand existing literature on loyalty schemes, the impact of stand-alone vs. multi-partner programs on customer loyalty was evaluated. In addition, the effects of store satisfaction, membership in competing programs, as well as various shopper characteristics were tested. Therefore, interviews were conducted with loyalty executives and a survey was carried out with 1,150 German customers of two fuel station chains. Stand-alone programs were found to outperform multi-partner schemes in their ability to trigger behavioral loyalty (e.g. share-of-wallet), attitudinal loyalty, and positive word-

Customer loyalty. --- Consumer satisfaction. --- Retail trade. --- Retail industry --- Retailing --- Commerce --- Marketing --- Shopping centers --- Wholesale trade --- Customer satisfaction --- Satisfaction --- Brand loyalty --- Customer loyalty --- Frequent buyer programs --- Frequent shopper programs --- Consumer behavior --- Loyalty --- Consumer satisfaction --- alone --- Comparison --- Hoffmann --- Kundenbindungsprogramme --- loyalty Schemes --- Multi --- Multi-Partner-Program --- partner --- Programs --- Schemes --- Stand --- Stand-alone-Program

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Panic disorder is characterized by sudden, unexpected attacks of intense fear and anticipatory anxiety. Panic attacks include symptoms such as palpitations, dyspnoea, dizziness, trembling, gastrointestinal discomfort and fear of dying. Therefore, patients with panic disorder often assume physical illnesses may underly their symptoms. They frequently consult psychiatrists and psychologists, but also general practitioners, cardiologists, neurologists and other medical specialists. Part of the Oxford Psychiatry Library series, this pocketbook will serve as a concise and practical manual for the m

Panic disorders --- Panic attacks --- Agoraphobia --- Fear of being alone --- Fear of open space --- Fear of open spaces --- Isolation, Fear of --- Open space, Fear of --- Open spaces, Fear of --- Phobias --- Spatial behavior --- Anxiety attacks --- Attacks, Panic --- Panic (Psychology) --- Fear --- Diagnosis. --- Treatment.

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Agoraphobia, the fear of open spaces, has received minimal attention from sociologists. Yet implicit within psychiatric discussion of this disease is a normative account of society, social order, social ordering, and power relations, making agoraphobia an excellent candidate for sociological interpretation. Narrating Social Order provides the first critical sociological framework for understanding agoraphobia, as well as the issue of psychiatric classification more generally.Shelley Z. Reuter explores three major themes in her analysis: agoraphobia in the context of gender, race, and class; the shift in recent decades from an emphasis on psychoanalytic explanations for mental diseases to an emphasis on strictly biogenic explanations; and, finally, embodiment as a process that occurs in and through disease categories. Reuter provides a close reading of reports of agoraphobia beginning with the first official cases, along with the DSM and its precursors, illustrating how a ?psychiatric narrative? is contained within this clinical discourse. She argues that, while the disease embodies very real physiological and emotional experiences of suffering, implicit in this fluid and shifting discourse are socio-cultural assumptions. These assumptions, and especially the question of what it means, both medically and culturally, to be ?normal? and ?pathological,? demonstrate the overlap between the psychiatric narrative of agoraphobia and socio-cultural narratives of exclusion. Ultimately, Reuter seeks to confront the gap that exists between sociological and psychiatric conceptions of mental disease and to understand the relationship between biomedical and cultural knowledges.

Agoraphobia. --- Mental illness --- Social psychiatry. --- Agoraphobie. --- Maladies mentales --- Psychiatrie sociale. --- Psychiatry, Social --- Clinical sociology --- Mental health --- Psychiatry --- Social medicine --- Social psychology --- Psychology, Pathological --- Nosology --- Fear of being alone --- Fear of open space --- Fear of open spaces --- Isolation, Fear of --- Open space, Fear of --- Open spaces, Fear of --- Panic disorders --- Phobias --- Spatial behavior --- Classification. --- Agoraphobie --- Psychiatrie sociale --- Classification

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Meg Logan has not been farther than two miles from home in six years. She has agoraphobia, a debilitating anxiety disorder that entraps its sufferers in the fear of leaving safe havens such as home. Paradoxically, while at this safe haven, agoraphobics spend much of their time ruminating over past panic experiences and imagining similar hypothetical situations. In doing so, they create a narrative that both describes their experience and locks them into it. Constructing Panic offers an unprecedented analysis of one patient's experience of agoraphobia. In this novel interdisciplinary collaboration between a clinical psychologist and a linguist, the authors probe Meg's stories for constructions of emotions, actions, and events. They illustrate how Meg uses grammar and narrative structure to create and recreate emotional experiences that maintain her agoraphobic identity. In this work Capps and Ochs propose a startling new view of agoraphobia as a communicative disorder. Constructing Panic opens up the largely overlooked potential for linguistic and narrative analysis by revealing the roots of panic and by offering a unique framework for therapeutic intervention. Readers will find in these pages hope for managing panic through careful attention to how we tell the story of our lives.

Agoraphobia --- Personal construct theory. --- Discourse analysis. --- Discourse analysis, Narrative. --- Panic attacks. --- Anxiety attacks --- Attacks, Panic --- Panic (Psychology) --- Fear --- Panic disorders --- Narrative discourse analysis --- Narration (Rhetoric) --- Discourse grammar --- Text grammar --- Semantics --- Semiotics --- Personal construct psychology --- Personality --- Psychology --- Repertory grid technique --- Fear of being alone --- Fear of open space --- Fear of open spaces --- Isolation, Fear of --- Open space, Fear of --- Open spaces, Fear of --- Phobias --- Spatial behavior --- PSYCHOLOGY / Psychopathology / Anxieties & Phobias.

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This book comprises ten articles covering different aspects of power quality issues in microgrids and distributed generation (DG) systems, including 1) Detection and estimation of power quality; 2) Modeling; 3) Harmonic control for DG systems and microgrids; 4) Stability improvements for microgrids. Different power quality phenomena and solution were studied in the included papers, such as harmonics, resonance, frequency deviation, voltage sag, and fluctuation. From a network point of view, some papers studied the harmonic and stability issues in standalone microgrids which are more likely to cause power quality problems. Other papers discussed the power quality problems in microgrids which are weakly interconnected with the main distribution grid. In view of the published papers, there is a trend that increasingly advanced modeling, analysis, and control schemes were applied in the studies. Moreover, the latest works focus not only on single-unit problems but also multiple units or network issues. Although some of the hot topics are not included, this book covers multiple aspects of the current power quality research frontier, and represents a particularly useful reference book for frontier researchers in this field.

power quality improvement --- differential feedforward --- weak grid --- data testing --- distributed generations --- voltage-source converter --- dynamic frequency support --- coordinated control --- grid-connection/island switching process --- virtual damping --- PV generation --- virtual inertia --- autonomous microgrid --- optimal virtual resistor --- multi-inverter system --- standalone microgrid --- unscented Kalman filter --- HVDC --- voltage fluctuation --- solar photovoltaic system --- nonlinear dynamic system --- state estimation --- voltage stability --- diesel generator --- voltage control --- multi-time scale --- sliding mode control --- power system simulation --- stability analysis --- grid impedance --- modeling method --- shunt inverter --- voltage compensation --- 2nd-order lowpass filter --- virtual synchronous generator --- microgrid --- output impedance --- hybrid energy storage --- grid-connected inverter --- parameter identification --- wind farm --- frequency stability --- harmonic suppression --- current source mode (CSM) --- voltage source mode (VSM) --- stand-alone microgrid --- frequency control --- vector control --- power quality control --- grid-tied inverter --- submarine cables --- line commutated converter --- reference current compensation --- power quality --- series inverter --- impedance enhancement