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Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. Index

Quality circles. --- Quality circles --- Industrial management --- Cercles de qualité --- Gestion d'entreprise --- History. --- Histoire --- Industrial management. --- Management --- Business & Economics --- Management Styles & Communication --- History --- Cercles de qualité --- Quality control circles --- WITs (Work improvement teams) --- Work improvement teams --- Quality control --- Teams in the workplace --- E-books

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Six Sigma is a highly disciplined process, which helps to create and deliver near. perfect products and services to customers. Not just another quality programme,. the goal of Six Sigma is to increase profits by eliminating variability, defects. and waste that undermine customer loyalty. In an era of global competition, it. is the one methodology which can serve as the lever for business improvement,. growth, performance and profits. Lessons In Six Sigma is an in-depth look at how this methodology can. be adopted and implemented in organisations for maximum results. Written in. a jargon-free a

Total quality management. --- Quality circles. --- Six sigma (Quality control standard) --- Project management --- Industrial management. --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Management --- Business --- Industrial organization --- Industrial project management --- Quality control --- Quality control circles --- WITs (Work improvement teams) --- Work improvement teams --- Teams in the workplace --- Quality management, Total --- TQM (Total quality management) --- Total quality control --- Quality control. --- Standards