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"The third edition of this major textbook Public Management and Governance examines the factors which make government critically important and the barriers which often stop it being effective. It questions what it means to have effective policies, efficient management and good quality services as well as exploring how the process of governing needs to be radically altered if a government is to remain legitimate. Key themes include: - challenges and pressures facing governments around the world; - the changing role of the public sector in a 'mixed economy' of provision; - governance issues such as ethics, equalities, transparency and citizen engagement. This fully revised and updated third edition includes six new chapters bringing in-depth coverage of key new aspects of public management and governance. The new edition also features a wide selection of international case studies and revealing examples of how public policy, management and governance can be improved - and what happens when they fail. Each chapter is supplemented with discussion questions, group and individual exercises, case studies and recommendations on further reading. Public Management and Governance is one of the leading student textbooks in its field, featuring contributions from top international authors and covering a wide range of key topics in depth. It is an essential resource for all students on specialist undergraduate and postgraduate courses in Public Services Management, Public Administration, Government and Public Policy"--

Public administration --- Government productivity --- Legitimacy of governments --- Citizen participation

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Complex policy issues cannot be solved by government alone. Delivering high-quality public services at the least cost and achieving shared public policy goals requires innovative approaches and greater involvement of citizens. This book is a valuable source of information on government performance in fostering open and inclusive policy making in 25 countries. It offers rich insights into current practice through 14 in-depth country case studies and 18 opinion pieces from leading civil society and government practitioners. It includes 10 guiding principles to support open and inclusive policy making and service delivery in practice.    “Including more people, earlier and more creatively, in public policy issues is vital not just to secure legitimacy for policy decisions, but also to unlock a mass of creativity and commitment. Innovation is increasingly going to become an open, social and networked activity. That is true in politics and policy as much as in business. This timely, thoughtful book will help make open innovation in public policy a practical reality.” -Charles Leadbeater, author We-think: Mass innovation not mass production    “We cannot engage the public only on issues of service delivery, but need also to seek their views, energy and resources when shaping public policy. To do otherwise is to create a false distinction between design and delivery, when in the citizens’ eyes it is all connected.” -Irma Pavliniè Krebs, Minister of Public Administration, the Republic of Slovenia   “Focus on Citizens shines a light on the practical difficulties and significant benefits of open and inclusive policy making – not only for OECD member country governments but equally for non-member countries.”  -Bart W. Édes, Head, NGO and Civil Society Center, Asian Development Bank

Citizen participation -- OECD countries. --- Decision making -- OECD countries -- Citizen participation. --- Political participation -- OECD countries. --- Political participation --- Decision making --- Government - General --- Political Institutions & Public Administration - General --- Law, Politics & Government --- Citizen participation --- Citizen participation. --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management --- Management decisions --- Community action --- Community involvement --- Community participation --- Involvement, Community --- Mass political behavior --- Participation, Citizen --- Participation, Community --- Participation, Political --- Political activity --- Political behavior --- Choice (Psychology) --- Problem solving --- Political rights --- Social participation --- Political activists --- Politics, Practical

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Attitudes politiques --- Collectief gedrag in de politiek --- Comportement politique --- Conscience politique --- Identité politique --- Mass political behavior --- Massa -- Politiek gedrag --- Massapsychologie en politiek --- Political behavior --- Political psychology --- Political science -- Psychological aspects --- Politics [Practical ] -- Psychological aspects --- Politiek -- Psychologische aspecten --- Politiek bewustzijn --- Politiek en massapsychologie --- Politiek en psychoanalyse --- Politiek gedrag --- Politieke attitudes --- Politieke identiteit --- Politieke psychologie --- Politieke wetenschap -- Psychologische aspecten --- Politique -- Aspects psychologiques --- Politique -- Comportement collectif --- Politique et psychanalyse --- Psychanalyse et politique --- Psychoanalyse en politiek --- Psychologie [Politieke ] --- Psychologie politique --- Psychology [Political ] --- Psychopolitique --- Science politique -- Aspects psychologiques --- Political culture. --- Political participation. --- Politics, Practical. --- Political culture --- Political participation --- Politics, Practical --- 172.12/.13 --- 324.019.5 <492> --- 324.083.536 <492> --- 329.07 <492> --- 316.334.3 <492> --- #A9505A --- Image (relations publiques) Beeld (public relations) --- Politique Politiek --- Partis politiques Politieke partijen --- Démocratie Democratie --- Elections Verkiezingen --- Electoral politics --- Politics --- Practical politics --- Political science --- Citizen participation --- Community action --- Community involvement --- Community participation --- Involvement, Community --- Participation, Citizen --- Participation, Community --- Participation, Political --- Political activity --- Political rights --- Social participation --- Political activists --- Culture --- Netherlands

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Political sociology --- Sociology of religion --- Internal politics --- vakbonden --- besluitvorming --- gezondheidszorg --- verzuiling --- belangenbehartiging --- democratie --- liberalisme --- socialisme --- middenveld --- politieke partijen --- katholicisme --- politicologie --- levensbeschouwing --- politieke elite --- Belgium --- Political participation --- 316 --- 316.442 --- 32 --- --- (493) --- Academic collection --- #GROL:SEMI-316:32 --- #SBIB:014.GIFT --- #SBIB:316.331H370 --- #SBIB:323H510 --- #SBIB:323H522 --- Histoire Geschiedenis --- Politique Politiek --- Pouvoirs dans l'Etat Machten binnen de Staat --- Société Maatschappij --- Citizen participation --- Community action --- Community involvement --- Community participation --- Involvement, Community --- Mass political behavior --- Participation, Citizen --- Participation, Community --- Participation, Political --- Political activity --- Political behavior --- Political rights --- Social participation --- Political activists --- Politics, Practical --- Godsdienst en verzuiling: algemeen --- Belgische politieke cultuur en processen --- Belgische elite en pacificatie --- Participation politique --- 301.03 --- 321.7 --- 323 --- sociologie, toegepaste --- democratie (zie ook 301.173.8, 331.152) --- binnenlandse politiek - politiek beeld per land --- politiek --- belgie --- sociologie --- 329.3 --- Binnenlandse politiek --- belgique --- politique --- Political participation - Belgium

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336.1 <41> --- 351 <410> --- Administrative agencies --- -Consumer satisfaction --- -Decentralization in government --- -Political participation --- -#SBIB:003.IO --- #SBIB:35H200 --- #SBIB:35H201 --- Politique Politiek --- Décentralisation Decentralisatie --- Action administrative Administratieve actie --- Réforme de l'administration Bestuurshervorming --- Police Politie --- Citizen participation --- Community action --- Community involvement --- Community participation --- Involvement, Community --- Mass political behavior --- Participation, Citizen --- Participation, Community --- Participation, Political --- Political activity --- Political behavior --- Political rights --- Social participation --- Political activists --- Politics, Practical --- Centralization in government --- Devolution in government --- Government centralization --- Government decentralization --- Government devolution --- Political science --- Central-local government relations --- Federal government --- Local government --- Public administration --- Customer satisfaction --- Satisfaction --- Brand loyalty --- Customer loyalty --- Agencies, Administrative --- Executive agencies --- Government agencies --- Regulatory agencies --- Administrative law --- Public finance, government finance in general--Verenigd Koninkrijk van Groot-Brittannië en Noord-Ierland --- Taken van overheidsorganen. Overheidstaken--?<410> --- Evaluation --- Overheidsmanagement: algemene werken --- Overheidsmanagement: technieken --- Law and legislation --- 351 <410> Taken van overheidsorganen. Overheidstaken--?<410> --- 336.1 <41> Public finance, government finance in general--Verenigd Koninkrijk van Groot-Brittannië en Noord-Ierland --- Consumer satisfaction --- Decentralization in government --- Political participation --- #SBIB:003.IO --- Great Britain --- Decentralization in government - Great Britain. --- Administrative agencies - Great Britain - Evaluation. --- Consumer satisfaction - Great Britain. --- Political participation - Great Britain.