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Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

English language -- Study and teaching -- Management. --- English language -- Study and teaching. --- Language and education. --- English --- English Language --- Languages & Literatures --- English language --- Language and languages --- Study and teaching --- Foreign speakers. --- Study and teaching. --- EFL (Language study) --- English as a foreign language --- English as a second language --- English to speakers of other languages --- ESL (Language study) --- ESOL (Language study) --- Teaching English as a second language --- TEFL (Language study) --- TESL (Language study) --- Foreign language study --- Foreign students --- Language and education --- Language schools --- Language and languages Study and teaching --- Germanic languages

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"This best-selling undergraduate textbook provides an introduction to key experimental techniques from across the biosciences. It uniquely integrates the theories and practices that drive the fields of biology and medicine, comprehensively covering both the methods students will encounter in lab classes and those that underpin recent advances and discoveries. Its problem-solving approach continues with worked examples that set a challenge and then show students how the challenge is met. New to this edition are case studies, for example, that illustrate the relevance of the principles and techniques to the diagnosis and treatment of individual patients. Coverage is expanded to include a section on stem cells, chapters on immunochemical techniques and spectroscopy techniques, and additional chapters on drug discovery and development, and clinical biochemistry. Experimental design and the statistical analysis of data are emphasised throughout to ensure students are equipped to successfully plan their own experiments and examine the results obtained"--Provided by publisher. "This textbook integrates the theoretical principles and experimental techniques common to all undergraduate courses in the bio- and medical sciences"--Provided by publisher.

biochemie --- General biochemistry --- Molecular biology --- moleculaire biologie --- medische laboratoriumtechnologie --- centrifugeren --- PCR (polymerase chain reaction) --- Biochemistry --- Molecular Biology --- Molecular biochemistry --- Molecular biophysics --- Biophysics --- Biomolecules --- Systems biology --- Biological chemistry --- Chemical composition of organisms --- Organisms --- Physiological chemistry --- Biology --- Chemistry --- Medical sciences --- methods --- Composition --- Biochimie --- Biologie moléculaire --- methods. --- Textbooks --- Manuels d'enseignement supérieur --- Textbooks.

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This pocket guide uses case studies to illustrate the possible breach scenarios that an organisation can face. It sets out a sensible, realistic assessment of the actual costs of a data or information breach and explains how managers can determine the business damage caused.

Business enterprises --- Computer security --- Data protection --- Computer crimes --- Computers and crime --- Cyber crimes --- Cybercrimes --- Electronic crimes (Computer crimes) --- Internet crimes --- Crime --- Privacy, Right of --- Data governance --- Data regulation --- Personal data protection --- Protection, Data --- Electronic data processing --- Computer networks --- Security measures. --- Management. --- Economic aspects. --- Business organizations --- Businesses --- Companies --- Enterprises --- Firms --- Organizations, Business --- Business --- Computer networks&delete& --- Security measures --- Management --- Economic aspects --- E-books

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Mass media and art. --- Popular culture. --- Culture, Popular --- Mass culture --- Pop culture --- Popular arts --- Communication --- Intellectual life --- Mass society --- Recreation --- Culture --- Art and mass media --- Art

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