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2013 (2)

1987 (1)

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Book
La dimension service
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ISBN: 2708108077 Year: 1987 Publisher: Paris Editions d'Organisation

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Book
Managing knock your socks off service
Authors: ---
ISBN: 129948476X 0814432050 9781299484764 9780814432051 Year: 2013 Publisher: New York : AMACOM - American Management Association,

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The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.


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Generations at work : managing the clash of boomers, gen xers, and gen yers in the workplace
Authors: --- ---
ISBN: 0814432352 9780814432358 Year: 2013 Publisher: New York, New York : American Management Association,

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Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences. By exploring the most common causes of conflict--including the Me Generation's frustration with Gen Yers' constant desire for feedback and the challenges facing Gen Xers sandwiched between these polarities-- Generations at Work offers practical, spot-on guidance for managing the differences with consideration to each generation's unique needs. Along with the authors' insights for managing a workforce with different ways of working, communicating, and thinking, this invaluable resources offers: * in-depth interviews with members of each generation, * tips on best practices from companies successfully bridging the generation gap, * and a mentorship field guide to help you support the youngest members of your team. Generations at Work has the tools that are key to helping your workforce interact more positively with one another and thrive in today's wildly divergent workplace culture.

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