Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Banks and banking --- Moral and ethical aspects. --- AA / International- internationaal --- 174 --- 333.100 --- Verband tussen de ethiek en de economie. Ethiek en bedrijf. --- Algemeenheden. Theorie en principes van de bankorganisatie en -techniek. --- Verband tussen de ethiek en de economie. Ethiek en bedrijf --- Algemeenheden. Theorie en principes van de bankorganisatie en -techniek

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. They are a feedback mechanism that can help organizations rapidly and inexpensively shift products, service, style, and market focus. Businesses that don't value their customers' complaints suffer from costly, negative word-of-mouth advertising. Presenting dozens of real-life striking examples of poor--and excellent-- complaint handling, Barlow and Moller show that companies must view complaints as gifts if they are to have loyal customers.

Consumer complaints --- Customer services --- Comsumer Satisfaction --- Consumentengedrag.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Colombia has the seventh highest Gini coefficient of income inequality in the world. The Santos Administration is aware of this challenge and is taking important measures to reduce disparities. The government is also aspiring to join the OECD, which exhibits much lower income disparities, mainly as a result of effective policies of fiscal redistribution. In Colombia, meanwhile, direct taxes, indirect taxes, and monetary transfers hardly dent the high Gini coefficient. To reduce income inequality, Colombian policy makers could consider introducing a more progressive tax-transfer system. This paper ranks alternative inequality-reducing fiscal policy options based on their effectiveness. It argues that there are potentially important redistributive potential gains available from tax reforms if combined with good spending decisions. It presents an illustrative reform package that would be sufficient for Colombia to reach levels of inequality similar to Chile or Costa Rica in a fiscally neutral manner. Nonetheless, further analysis is needed to explore all available policy options and identify those best suited for Colombia.

Debt Markets --- Economic Theory & Research --- Emerging Markets --- Fiscal policy --- Fiscal redistribution --- Inequality --- Macroeconomics and Economic Growth --- Poverty Reduction --- Social spending --- Subnational Economic Development --- Taxation --- Taxation & Subsidies --- Colombia

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

This book challenges the underlying presupposition that regular employment is the royal road to inclusion. Drawing on original empirical research, it investigates the inclusionary and exclusionary potentials of different types of work, including activation programmes.

European Union countries --- Pays de l'Union européenne --- Social policy --- Politique sociale --- #SBIB:316.8H40 --- #SBIB:35H437 --- #SBIB:327.7H231 --- AA / International- internationaal --- EEC / European Union - EU -Europese Unie - Union Européenne - UE --- 334.151.50 --- Sociaal beleid: social policy, sociale zekerheid, verzorgingsstaat --- Beleidssectoren: sociale zekerheid --- Europese Unie: sociaal-economisch beleid, landbouw-, milieu-, cultuur- en communicatiebeleid --- Sociaal beleid : algemeenheden. --- Pays de l'Union européenne --- Full employment policies --- Marginality, Social --- Social integration --- Sociaal beleid : algemeenheden --- Social policy.