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"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations." -from Chapter Two The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value. Significantly updated and enhanced to reflect the latest theory and practice of performance management for the nonprofit and public sectors, this results-focused and practical book: Provides a "get-started" questionnaire for readers to assess their agency's readiness and get them started on implementation Includes all-new cases based on the author's experience implementing the Balanced Scorecard in the public and nonprofit sectors Offers completely revamped coverage of Strategy Maps with new sections on how to facilitate a Strategy Map session Introduces the Office of Strategy Management (OSM), a new and vitally important function that seamlessly integrates the worlds of strategy formation and execution Spans the entire spectrum of a Balanced Scorecard implementation Explains how to alter the "geography" of the Balanced Scorecard to fit public and nonprofit agencies Public and nonprofit organizations are not immune to the tempest of change swirling about our modern world. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition outlines the very r

Administrative agencies --- Benchmarking (Management) --- Nonprofit organizations --- Organizational effectiveness --- Performance standards. --- Total quality management in government. --- Management --- Evaluation. --- Measurement. --- Total quality management in government.Management --- gestion --- management --- secteur public --- beheer --- openbare sector --- Benchmarking (Management). --- Performance standards --- Total quality management in government --- Public administration --- Job performance standards --- Work performance standards --- Work standardization --- Employees --- Goal setting in personnel management --- Corporations, Nonprofit --- Non-profit organizations --- Non-profit sector --- Non-profits --- Nonprofit sector --- Nonprofits --- Not-for-profit organizations --- NPOs --- Organizations, Nonprofit --- Tax-exempt organizations --- Associations, institutions, etc. --- Benchmarks (Management) --- Total quality management --- Agencies, Administrative --- Executive agencies --- Government agencies --- Regulatory agencies --- Administrative law --- Management&delete& --- Evaluation --- Measurement --- Rating of --- Law and legislation --- Administration publique --- Organisations non gouvernementales --- Secteur public --- Tableau de bord