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This book offers key insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea with Indian software houses. In these case studies, which have typically been compiled over a 3-4 year timespan, the authors analyse the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). These challenges range from the conflicts that managers face when dealing with distance, to the tensions of transferring knowledge across time and space, to issues in trying to establish universal standards in a context of constant change, and the problems of identity that developers and clients experience in having to deal with different organizations and countries. Throughout the book, the authors draw on their extensive research and experience to offer constructive advice on how to manage GSAs more effectively.

Computer software industry --- Computer software --- Information technology --- Strategic alliances (Business) --- Globalization --- Alliances in business --- Business alliances, Strategic --- Corporate alliances --- Strategic business alliances --- Strategic corporate alliances --- Strategic partnerships (Business) --- Partnership --- Business networks --- Computer service industry --- Subcontracting. --- Development --- Management. --- Economic aspects. --- Software, Computer --- Computer systems --- Subcontracting --- Development&delete& --- Management --- Economic aspects --- E-books --- Business policy --- Computer. Automation --- Engineering --- General and Others

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Contracting out --- Subcontracting --- Manufacturing industries --- Industries --- Manufactures --- Sub-contracting --- Subcontracts --- Letting of contracts --- Contract services --- Contracting for services --- Outsourcing --- Services, Contracting for --- Privatization --- Public contracts --- Decision making --- Law and legislation --- E-books

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The decision to source software development to an overseas firm (offshoring) is looked at frequently in simple economic terms - it's cheaper, and skilled labor is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics, and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls, and develop effective working relationships. It covers a comprehensive range of the important offshoring issues: from ROI to strategy, from SLA to culture, from country comparisons to provider marketing. Written for CTOs, CIOs, consultants, and other IT executives, this book is also an excellent introduction to sourcing for business students.

Computer software industry --- Computer software --- Contracting out --- Offshore outsourcing --- #SBIB:316.334.2A553 --- #SBIB:316.334.2A554 --- 658.3 --- 681.3 --- Off-shoring --- Offshoring --- Software, Computer --- Computer systems --- Computer service industry --- Subcontracting --- Development&delete& --- Management --- Personeelsbeleid en loonbeleid, functieclassificaties --- Partijen en strategieën in de onderneming: technologische verandering en zijn effecten op structuur en inhoud van de arbeidsposten --- Personeelsbeleid --- Computer. Informatica. Automatisering --- Subcontracting. --- Management. --- Development --- Impartition --- Logiciels --- Gestion --- Développement --- Industrie --- Sous-traitance --- Engineering --- General and Others

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Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs, other wish to improve service quality, but not many understand India on their first visit and some are confused by clashes of culture. This book aims to introduce India, the major players in the Indian service industry, the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner. The second edition has been completely revised with up-to-date information on the latest industry developments. Several chapters have been entirely restructured and two completely new chapters deal with the risks of outsourcing to India and the future prospects for the industry. "Kobayashi-Hillary conducts a much more thorough tour of the hoops a company must jump through to establish an India operation... Well-structured." Edward Luce, Financial Times "Mark Kobayashi-Hillary has offered a balanced view on the trend to outsource to India. He makes a compelling economic case for outsourcing to this region while acknowledging and discussing the emotive aspects of such a decision." Kiran Karnik, President of NASSCOM "Offshore outsourcing raises many challenges which - should you follow his advice - may nevertheless be pragmatically managed." Nigel Roxburgh, Co-founder European Outsourcing Association.

Computer service industry --- Electronic data processing departments --- Business etiquette --- Offshore outsourcing --- Globalization --- Subcontracting --- Contracting out --- Economic aspects. --- India --- Social life and customs. --- Economic conditions. --- Computer centers --- Computer-related services industry --- Computer industry --- Service industries --- Computer technical support --- Off-shoring --- Offshoring --- Office etiquette --- Etiquette --- Management. --- Information Systems. --- Information technology. --- Management of Computing and Information Systems. --- IT in Business. --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Administration --- Industrial relations --- Organization --- Management information systems. --- Computer science. --- Business—Data processing. --- Informatics --- Science --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Communication systems

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Measuring the Performance of the Hollow State is the first in-depth look at the influence of performance measurement on the effectiveness of the federal government. To do this, the authors examine the influence of the Government Performance and Results Act of 1993 (with consideration of the later Program Assessment Rating Tool of 2002) on federal performance measurement, agency performance, and program outcomes. They focus a systematic examination on five agencies in the U.S. Department of Health and Human Servicesùthe Food and Drug Administration, the Centers for Medicare and Medicaid Service

Contracting out --- Subcontracting --- Government productivity --- Impartition --- Sous-traitance --- Administration publique --- Evaluation --- Case studies --- Etudes de cas --- Productivité --- United States. --- Contracting out -- United States -- Evaluation -- Case studies. --- Subcontracting -- United States -- Case studies. --- United States. Dept. of Health and Human Services -- Evaluation. --- Contract Services --- Evaluation Studies as Topic --- Federal Government --- Efficiency --- Health Care Evaluation Mechanisms --- Government --- Investigative Techniques --- Psychology, Industrial --- Financial Management --- Social Sciences --- Psychology, Applied --- Economics --- Analytical, Diagnostic and Therapeutic Techniques and Equipment --- Organizations --- Quality of Health Care --- Anthropology, Education, Sociology and Social Phenomena --- Psychological Phenomena and Processes --- Health Care Economics and Organizations --- Health Care Quality, Access, and Evaluation --- Psychiatry and Psychology --- Health Care --- Industrial Management --- Management --- Business & Economics --- #SBIB:35H202 --- Overheidsmanagement: prestatiemanagement --- Evaluation. --- Productivité --- Productivity, Government --- Sub-contracting --- Subcontracts --- Contract services --- Contracting for services --- Outsourcing --- Services, Contracting for --- Law and legislation --- D.H.H.S. --- DHHS --- H.H.S. --- HHS --- U.S. Department of Health and Human Services --- U.S. Health and Human Services --- Capital productivity --- Production (Economic theory) --- Public administration --- Letting of contracts --- Privatization --- Public contracts