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Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. This is an essential tool for practising library and information service managers and policy makers in the field. It will be equally relevant to LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally. It will also be of interest to people engaged in professional education in the field as lecturers or students.

025.12 --- 02 --- 02 Bibliotheekwezen --- Bibliotheekwezen --- 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Information user --- Libraries --- Evaluation. --- Public services (Libraries) --- Bibliothèques --- Evaluation --- Services aux usagers

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This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world.An up to date review/summary of activity in the subject areaProvides international comparisons of library and inf

Library research --- Library management --- Information user --- Information services --- Library resources --- Services d'information --- Fonds documentaires --- Evaluation. --- Evaluation --- 025.12 --- 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Information resources --- Libraries --- Library materials --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Information science --- Documentation --- Research

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The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library

Library research --- Academic libraries --- Public libraries --- Evaluation --- libraries --- Universities --- evaluation. --- evaluation --- library sciences --- Economic indicators --- development indicators --- Bibliothèques universitaires --- Evaluation. --- County libraries --- Libraries, County --- Libraries --- College libraries --- Libraries, University and college --- University libraries --- Libraries and colleges --- Services to colleges and universities --- BPB0710 --- 027 --- 025.12 --- 025 --- 610 Informatiecentra. Algemeen --- 025 Bibliotheekbeheer --- Bibliotheekbeheer --- 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Academic libraries - Evaluation --- Public libraries - Evaluation --- Outil d'information