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ISBN: 081440765X 9786611770358 1281770353 0814426891 9780814426890 9780814407653 Year: 2003 Publisher: New York : London : AMACOM ; McGraw-Hill,
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The game may have changed, but one rule is constant: A company is only as good as the service it gives.
Customer services. --- Marketing. --- Consumer goods --- Domestic marketing --- Retail marketing --- Retail trade --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Marketing --- Industrial management --- Aftermarkets --- Selling --- Customer relations
ISBN: 0814472850 9786611127015 1281127019 0814428711 9780814428719 9780814472859 9781281127013 6611127011 Year: 2005 Publisher: New York : AMACOM,
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Another ""knockout"" in the grand tradition of Knock Your Socks Off Service!
Telephone selling. --- Commerce --- Business & Economics --- Marketing & Sales --- Selling. --- Salesmanship --- Salesmen and salesmanship --- Cold calling (Selling) --- Cold calls (Selling) --- Selling by telephone --- Telephone soliciting --- Business --- Retail trade --- Advertising --- Marketing --- Sales promotion --- Selling --- Telemarketing
ISBN: 0585198993 9780585198996 0814470300 9780814470305 0814470300 Year: 1999 Publisher: New York : AMACOM, American Management Association,
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Customer loyalty. --- Consumer satisfaction. --- Customer services. --- Commerce --- Business & Economics --- Marketing & Sales --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Customer satisfaction --- Satisfaction --- Brand loyalty --- Customer loyalty --- Frequent buyer programs --- Frequent shopper programs --- Consumer behavior --- Loyalty --- Consumer satisfaction
ISBN: 0585199000 9780585199009 9780814477847 0814477844 0814477844 Year: 1992 Publisher: New York : AMACOM,
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Customer services. --- Customer services --- Consumer Satisfaction. --- Consumer Preference --- Consumer Satisfaction --- Behavior, Consumer --- Behaviors, Consumer --- Consumer Behaviors --- Consumer Preferences --- Preference, Consumer --- Preferences, Consumer --- Satisfaction, Consumer --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Management. --- Quality control. --- Consumer Behavior.
ISBN: 0814473687 9786611128029 1281128023 0814400515 9780814400517 6611128026 9780814473689 9781281128027 Year: 2007 Publisher: New York : AMACOM,
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Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance.
Customer services. --- Customer services --- Commerce --- Business & Economics --- Marketing & Sales --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations
ISBN: 0814404804 0814424740 0585069697 9780585069692 9780814404805 9780814424742 Year: 2000 Publisher: New York : AMACOM,
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Helps you understand the gulf that separates the generations in the workplacd--and offers practical guidelines for building a harmonious workforce where people rally together for the organization, not against each other.
Age groups --- Conflict of generations --- Diversity in the workplace --- Supervision of employees. --- Arbeids- en organisatiepsychologie --- management. --- Employees --- Personnel management --- Groups, Age --- Peer groups --- Social generations --- Social groups --- Cohort analysis --- Supervision of employees --- 658.3 --- 658.3 Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- Management.
ISBN: 0585119511 9780585119519 9780814479704 0814479707 0814479707 Year: 1998 Publisher: New York : AMACOM,
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Customer services. --- Customer services --- Commerce --- Business & Economics --- Marketing & Sales --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Klantendienst.
ISBN: 0585199043 9780585199047 0814451594 0814478247 Year: 1999 Publisher: [Place of publication not identified] AMACOM
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ISBN: 0585202265 9780585202266 9780814470848 081447084X 081447084X Year: 2000 Publisher: New York : AMACOM,
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Customer services. --- Customer relations. --- Commerce --- Business & Economics --- Marketing & Sales --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations
ISBN: 0585119880 9780585119885 9780814478844 0814478840 0814478840 Year: 1995 Publisher: New York : American Management Association,
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Customer services. --- Consumer complaints. --- Customer services --- Consumer complaints --- Commerce --- Business & Economics --- Marketing & Sales --- Complaints, Consumer --- Complaints (Retail trade) --- Customer complaints --- Consumer behavior --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations
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