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This book provides a range of case studies concerning the leadership and management of quality development in higher education. It captures the experiences of senior administrators and managers to the complexity of problems that quality development involves. The authors draw attention to the human-centred approach to quality, as they argue that in any activity there is a need to take account of human values and attitudes.Experiences from experts in the fieldGuide to resources that are utilized in the higher education industryAuditors' perceptions

Education, Higher. --- Leadership. --- Total quality management in higher education. --- Universities and colleges --- Ability --- Command of troops --- Followership --- College students --- Higher education --- Postsecondary education --- Administration --- Education