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Information users and usability constitute the main building blocks of today's electronic information world. This important new text is the first to give a holistic overview of all of the necessary issues relating to information users and the usability of information services in the digital world, including user-centred design, and the characteristics and behaviour of information users. This book helps readers understand why information users and the usability of information services are important and equips them to play a proper role in designing user-centred information systems and services and to properly exploit information services for the maximum benefit of users. It covers all of the major issues, the current situation and what the various research studies from around the world show. It includes chapters, covering: information users; human information behaviour; usability of information systems and services; usability: internet and web information services; usability: digital libraries and information services; barriers to information access and usability; the digital divide and social inclusion; the digital divide and usability of digital information services: the global perspectives; and, current issues and trends. It is an essential reading for researchers and practitioners interested in the design and evaluation of digital information systems and services, as well as for students on library, information, and digital library courses.

Information behavior. --- Information science --- Information storage and retrieval systems. --- Information services. --- User interfaces (Computer systems) --- Electronic information resources. --- Information resources. --- Online information services. --- Electronic information services --- On-line information services --- Online services (Information services) --- Information services --- Information sources --- Resources, Information --- Sources of information --- Digital information resources --- Digital resources (Information resources) --- Electronic information sources --- Electronic resources (Information resources) --- Information resources --- Interfaces, User (Computer systems) --- Human-machine systems --- Human-computer interaction --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Documentation --- Research --- Automatic data storage --- Automatic information retrieval --- Automation in documentation --- Computer-based information systems --- Data processing systems --- Data storage and retrieval systems --- Discovery systems, Information --- Information discovery systems --- Information processing systems --- Information retrieval systems --- Machine data storage and retrieval --- Mechanized information storage and retrieval systems --- Computer systems --- Electronic information resources --- Data libraries --- Digital libraries --- Information organization --- Communication --- Information literacy --- Library science --- Information-seeking behavior --- Human behavior --- Research. --- Data centers --- Comportement dans la recherche de l'information --- Interfaces (Informatique) --- Services d'information --- Online information services --- Use studies. --- Use studies of information resources --- Use studies of information services