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Reference services (Libraries) --- Bibliothèques --- Services de référence --- Electronic reference services (Libraries) --- Libraries --- Special collections --- Electronic reference sources --- Services de référence électroniques --- Fonds spéciaux --- Ouvrages de référence électroniques --- 025.5 --- Inlichtingenwerk. Reference services --- 025.5 Inlichtingenwerk. Reference services --- Bibliothèques --- Services de référence électroniques --- Fonds spéciaux --- Ouvrages de référence électroniques --- Services de référence

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Electronic reference services (Libraries) --- Bibliothèques --- Handbooks, manuals, etc. --- Services de référence électroniques --- Guides, manuels, etc --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Inlichtingenwerk. Reference services --- 025.5 Inlichtingenwerk. Reference services --- 025.5 --- Computer network resources --- Reference services (Libraries) --- Electronic reference services (Libraries) - Handbooks, manuals, etc.

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This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services.An international, evaluative approach is takenIncludes unique information - which has never before being gath

025.5 --- 025.5 Inlichtingenwerk. Reference services --- Inlichtingenwerk. Reference services --- Electronic reference services (Libraries) --- Bibliothèques --- Evaluation. --- Services de référence électroniques --- Evaluation --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries)

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Philosophie de l'accueil des utilisateurs, le service de référence orienté client développe la valeur ajoutée des centres de ressources. Une méthodologie de la conception et de la mise en oeuvre d'un service présentiel, vitrine de l'institution, est proposée. Une seconde partie informe sur l'état du marché, les coûts, les composantes techniques et la maintenance des services virtuels.

Reference services (Libraries) --- Electronic reference services (Libraries) --- Digital libraries --- Bibliothèques --- Bibliothèques virtuelles --- Services de référence --- Services de référence électroniques --- Public services (Libraries) --- Library orientation for college students --- Library orientation --- Management --- Evaluation --- 002 --- 025.5 --- Informatieverzorging i. v. m. documentatie --- Inlichtingenwerk. Reference services --- 025.5 Inlichtingenwerk. Reference services --- 002 Informatieverzorging i. v. m. documentatie --- Bibliothèques --- Bibliothèques virtuelles --- Services de référence --- Services de référence électroniques --- Digital libraries. --- Electronic reference services (Libraries) - Management --- Electronic reference services (Libraries) - Evaluation --- Services de documentation --- Services de référence virtuels --- Formation des utilisateurs

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Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as

Instant messaging. --- Electronic reference services (Libraries) --- Messagerie instantanée --- Bibliothèques --- Services de référence électroniques --- 025.5 Inlichtingenwerk. Reference services --- Inlichtingenwerk. Reference services --- Instant messaging --- Libraries and the Internet --- Social media --- 025.5 --- User-generated media --- Communication --- User-generated content --- Internet and libraries --- Internet --- IM (Instant messaging) --- Messaging, Instant --- Data transmission systems --- Microblogs --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries) --- Libraries and the Internet. --- Social media.