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Book
Blueprints for service quality : the Federal Express approach
Author:
ISBN: 0814423477 Year: 1991 Publisher: New York : AMA Membership Publications Division, American Management Association,


Book
Misuse of small parcels for trade in counterfeit goods : facts and trends.
Author:
ISBN: 9264611347 9264307842 9789264307858 9789264611344 Year: 2018 Publisher: Paris : OECD Publishing,

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Abstract

This study examines the potential for the misuse of small parcels for trade in counterfeit and pirated goods. It presents the legal and economic contexts of the operation of express and postal services. It also looks at the available data on volumes of small consignments, via postal and courier streams, in the context of seizures of counterfeit and pirated goods. Furthermore it analyses the links between the observed dynamics in markets for small parcels and the available information on misuse of this service by traffickers in counterfeit and pirated goods.

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