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Visible ops handbook : implementing ITIL® in 4 practical and auditable steps.
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Authors:
Behr, Kevin.
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Kim, Gene.
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Spafford, Gene
ISBN: 0975568612 Year: 2007 Publisher: Eugene ITPI
ISBN: 0975568612 Year: 2007 Publisher: Eugene ITPI
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Abstract
Keywords
Information technology --- Knowledge management --- Management --- Planning --- Security measures
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