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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation. Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure: - Brief Description of the Stage - Overview Diagram of the Stage - Key Concepts of the Stage - Practices or Processes - Roles - Process Purpose -Overview Diagram -Key Concepts.

Computer service industry --- Information technology --- Management. --- Quality control --- Standards. --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Computer-related services industry --- Computer industry --- Service industries --- Computer technical support --- Computer science. --- Information Systems. --- Models and Principles. --- Management of Computing and Information Systems. --- Informatics --- Science --- Computers. --- Management information systems. --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Communication systems

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Organization theory --- Agronomy --- Operational research. Game theory --- 519.857 --- Agricultural resources --- -Natural resources --- -519.857 --- 63 --- $?$6/87 --- 681.3*I28 --- 631.15 --- 519.86 --- National resources --- Natural resources --- Resources, Natural --- Resource-based communities --- Resource curse --- Resources, Agricultural --- Agriculture --- Dynamic programming. Multi-step games --- Management --- -Mathematical models --- Problem solving, control methods and search: backtracking; dynamic program- ming; graph and tree search strategies; heuristics; plan execution, formationand generation (Artificial intelligence)--See also {681.3*F22} --- Farm production. Farm management. Farm administration --- Theory of economic-mathematical models --- Economic aspects --- Social Sciences and Humanities. Management studies, Business Administration, Organizational Science --- Mathematical models. --- Operations Research --- Operations Research. --- 519.86 Theory of economic-mathematical models --- 631.15 Farm production. Farm management. Farm administration --- 681.3*I28 Problem solving, control methods and search: backtracking; dynamic program- ming; graph and tree search strategies; heuristics; plan execution, formationand generation (Artificial intelligence)--See also {681.3*F22} --- 519.857 Dynamic programming. Multi-step games --- Management&delete& --- Mathematical models

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Comparative literature --- Barth, John --- Borges, Jorge Luis --- Nabokov, Vladimir --- -Borges, Jorge Luis --- -Nabokov, Vladimir Vladimirovich --- -Criticism and interpretation --- Criticism and interpretation --- -Bustos Domecq, Honorio --- Barth, John, --- Borges, Jorge Luis, --- Nabokov, Vladimir Vladimirovich, --- Sirin, Vladimir, --- Sirin, Vl. --- Sirin, V. --- Nabokoff-Sirin, Wladimir, --- Sirin, Wladimir Nabokoff-, --- Nabokov, Vladimir, --- Shishkov, Vasiliĭ, --- Набоков, Владимир Владимирович, --- Набоков, Владимир, --- נאבוקוב, ולאדימיר ולאדימירוביץ׳, --- נאבוקוב, ולאדימיר, --- נבוקוב, ולדימיר, --- 納布可夫, --- Godunov-Cherdynt︠s︡ev, Fedor --- Borges, J. L. --- Borhes, Horhe Luis, --- Borkhes, Khorkhe Luyis, --- Borches, Chorche Louis, --- Bustos Domecq, H. --- Domecq, H. Bustos --- Борхес, Хорхе Луис, --- בארכעס, כארכע לויס --- בארכעס, כארכע לויס, --- בורחס, חורחה לואיס --- 博尔赫斯, --- Borges Acevedo, Jorge Luis, --- ホルヘ・ルイス・ボルヘス, --- Suárez Lynch, B. --- Bart, Dz︠h︡on, --- Criticism and interpretation. --- Bustos Domecq, Honorio --- Borhes, Horhe Luis --- Borkhes, Khorkhe Luyis --- Borches, Chorche Louis --- Борхес, Хорхе Луис --- ‏ בארכעס, כארכע לויס --- Nabokov, Vladimir Vladimirovich --- American fiction --- 20th century --- History and criticism --- Hao'erhe Luyisi Bo'erhesi, --- 豪尔赫·路易斯·博尔赫斯, --- Būrkhīs, Khūrkhī Lūwis, --- بورخيس, خورخي لويس,

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Environmental protection. Environmental technology --- Environmental chemistry --- Chimie de l'environnement --- Chemistry. --- Environmental Health. --- Environmental Pollutants. --- 502.5 --- Chemistry, Environmental --- Chemistry --- Ecology --- Pollutants, Environmental --- Radiation Exposure --- Environmental Exposure --- Environmental Pollution --- Environmental Health Science --- Health, Environmental --- Environmental Health Sciences --- Environmental Healths --- Health Science, Environmental --- Health Sciences, Environmental --- Healths, Environmental --- Science, Environmental Health --- Sciences, Environmental Health --- The nature complex as a whole. Balance. Danger. Damage. Threat of destruction --- Environmental chemistry. --- 502.5 The nature complex as a whole. Balance. Danger. Damage. Threat of destruction --- Environmental Health --- Pollutants --- Environmental Pollutant --- Pollutant --- Pollutant, Environmental --- Environmental Pollutants --- Chemical industry. --- Ecology. --- Power resources.

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Ancient rhetoric --- Antieke retoriek --- Medieval rhetoric --- Middeleeuwse retorica --- Retorica [Middeleeuwse ] --- Retoriek [Antieke ] --- Retoriek van de Oudheid --- Rhetoric [Ancient ] --- Rhetoric [Medieval ] --- Rhétorique ancienne --- Rhétorique de l'Antiquité --- Rhétorique médiévale --- Rhetoric, Medieval --- Moyen âge, --- Sources --- --Méthodologie --- --Rhétorique --- --Rhetoric, Medieval --- 871 CICERO, MARCUS TULLIUS --- 87.085 --- 808.00902 --- Latijnse literatuur--CICERO, MARCUS TULLIUS --- Klassieke literatuur: retorica --- Literature Rhetoric and Collections 500-1499 --- Rhetoric, Medieval. --- 87.085 Klassieke literatuur: retorica --- 871 CICERO, MARCUS TULLIUS Latijnse literatuur--CICERO, MARCUS TULLIUS --- Rhétorique médiévale --- Cicero, Marcus Tullius --- Rhetorica ad Herennium --- Influence --- Moyen âge, 476-1492 --- Méthodologie --- Rhétorique --- Ciceron (106-43 av. j-c.) --- Rhetorique