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The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
BUSINESS & ECONOMICS / Industrial Management. --- BUSINESS & ECONOMICS / Management Science. --- BUSINESS & ECONOMICS / Management. --- BUSINESS & ECONOMICS / Organizational Behavior. --- Business communication. --- Communication in marketing. --- Customer relations. --- Intercultural communication. --- Sociologie van sociale dienstverlening --- Ingenieurswetenschappen. Technologie --- Pragmatiek --- Sociolinguïstiek --- Marketing --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Cross-cultural communication --- Communication --- Culture --- Cross-cultural orientation --- Cultural competence --- Multilingual communication --- Technical assistance --- Administrative communication --- Communication, Administrative --- Communication, Business --- Communication, Industrial --- Industrial communication --- Anthropological aspects --- Business communication --- Intercultural communication --- Customer relations --- Communication in marketing --- Sociology of social care --- Engineering sciences. Technology --- Pragmatics --- Sociolinguistics --- E-books
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Delves into new political-economic structures as expressed through political communication to explain the rise of authoritarian capitalism, nationalism and right-wing ideology throughout the world. Fuchs does this through updating Marxist theory and the Frankfurt School's critical theory. He re-invigorates the works on authoritarianism of Franz L. Neumann, Theodor W. Adorno, Erich Fromm, Herbert Marcuse, Max Horkheimer, Wilhelm Reich, Leo Löwenthal and Klaus Theweleit in the age of Trump and Twitter. In the age of big data and social media, Fuchs studies the expressions of ideology, nationalism and authoritarianism today and discusses prospects for overcoming capitalism and renewing the Left. --From publisher description.
National movements --- Mass communications --- Political philosophy. Social philosophy --- Political sociology --- Online journalism --- Digital communications --- Digital media --- Political aspects --- Social aspects --- Trump, Donald, --- Twitter --- Communication in politics --- Social media --- Press and politics --- Authoritarianism --- #SBIB:309H270 --- #SBIB:309H511 --- #SBIB:309H103 --- Communications, Digital --- Digital transmission --- Pulse communication --- Digital electronics --- Pulse techniques (Electronics) --- Telecommunication --- Signal processing --- Political science --- Authority --- Electronic journalism --- Internet journalism --- Journalism --- Politics and the press --- Press --- Advertising, Political --- Government and the press --- User-generated media --- Communication --- User-generated content --- Political communication --- Politieke communicatie: algemene werken --- Verbale communicatie: algemene pragmatiek, stilistiek en teksttheorie, discoursanalyse --- Mediatechnologie / ICT / digitale media: sociale en culturele aspecten --- Digital techniques --- Trump, Donald J., --- Tramp, Donalʹd, --- Трамп, Дональд, --- 川普唐納德, --- The Donald, --- Donald, --- Trump, Donald John, --- In mass media. --- Influence. --- Twitter. --- Digital communications. --- Online journalism. --- Digital media. --- Electronic media --- New media (Digital media) --- Mass media --- sosiale medier --- kapitalisme --- usa --- Internet --- Political participation. --- Authoritarianism. --- Political aspects. --- Citizen participation --- Community action --- Community involvement --- Community participation --- Involvement, Community --- Mass political behavior --- Participation, Citizen --- Participation, Community --- Participation, Political --- Political activity --- Political behavior --- Political rights --- Social participation --- Political activists --- Politics, Practical --- Digital media - Political aspects --- Digital media - Social aspects --- Trump, Donald, - 1946 --- -Communication in politics --- X (Social networking service) --- -Political philosophy. Social philosophy
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