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Take advantage of Python to automate complex systems with readable code. This new edition will help you move from operations/system administration into easy-to-learn coding. You'll start by writing command-line scripts and automating simple DevOps-style tasks followed by creating reliable and fast unit tests designed to avoid incidents caused by buggy automation. You'll then move on to more advanced cases, like using Jupyter as an auditable remote-control panel and writing Ansible and Salt extensions. The updated information in this book covers best practices for deploying and updating Python applications. This includes Docker, modern Python packaging, and internal Python package repositories. You'll also see how to use the AWS API, and the Kubernetes API, and how to automate Docker container image building and running. Finally, you'll work with Terraform from Python to allow more flexible templating and customization of environments.

Computer software --- Python (Computer program language) --- Software support --- Development --- Management. --- Support, Software --- Computer software industry --- Computer technical support --- Scripting languages (Computer science) --- Customer services

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Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll Learn: Manage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional This book is for IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Mike Halsey is a Microsoft MVP (Most Valuable Professional) awardee and technical expert. As the author of Windows 7, 8, and 10 troubleshooting books and associated videos, he is well versed in the problems and issues faced by PC users, IT pros, and system administrators when administering and maintaining all aspects of a PC ecosystem. Mike is a teacher and prolific author who uses his training to educate people about complex subjects in simple and straightforward ways. .

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