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Voor heel wat overheden en organisaties vormt hun website het hart van de informatiestroom. Toch zijn websites vandaag vaak meer dan louter een communicatiekanaal. Naast het geven van informatie kan een website ook ingezet worden voor dienstverlening of productverkoop. Bovendien hebben steeds meer organisties meer dan één website. Hoog tijd dus om stil te staan bij de keuzes die van belang zijn bij de uitbouw van een online identiteit, die onderdeel is van het totale imago van een organisatie of overheid. In 'De website. Online communicatie en dienstverlening' wordt ingegaan op de verschillende aandachtspunten, valkuilen, methodieken en referentiekaders'.

Communicatie --- Websites. --- Internet. --- websites --- Information systems --- media-educatie --- sociale media --- Mass communications --- Web sites --- Conception --- Handbooks, manuals, etc. --- Communication --- Technological innovations --- Online systems --- 695 Communicatie --- Internet --- 007 communicatie --- 654.004 website --- 528.52 --- webdesign --- communicatie --- ontwerpen, programmeren en beheren van internetsites --- Websites --- Dienstverlening --- Cybermarketing --- Communicatie-onderzoek --- Communicatiestrategieën --- Интернет --- internet --- internetas --- idirlíon --- internets --- интернет --- webb --- an tIdirlíon --- tīmeklis --- veeb --- faqe web --- světová počítačová síť --- svjetska računalna mreža --- web --- međumrežje --- www --- világháló --- política da comunicação --- Kommunikationspolitik --- ryšių politika --- kommunikációs politika --- viestintäpolitiikka --- komunikācijas politika --- politika tal-komunikazzjoni --- πολιτική της επικοινωνίας --- komunikační politika --- política de comunicación --- communications policy --- komunikačná politika --- politica della comunicazione --- komunikacijska politika --- politika e komunikacionit --- комуникациска политика --- communicatiebeleid --- kommunikationspolitik --- politica comunicațiilor --- kommunikatsioonipoliitika --- комуникационна политика --- политика комуникација --- polityka w zakresie komunikowania --- rozvoj komunikace --- kommunikációs rendszerek fejlesztése --- ανάπτυξη των επικοινωνιών --- communications --- dezvoltarea comunicațiilor --- comunicação --- meediapoliitika --- komunikāciju attīstība --- viestiliikenteen kehittäminen --- komunikácie --- desenvolvimento das comunicações --- Entwicklung der Kommunikationssysteme --- Medienpolitik --- desarrollo de las comunicaciones --- komunikācijas --- komunikacion --- rozvoj komunikácií --- comunicazione --- comunicación --- komunikacije --- viestintä --- médiapolitika --- kommunikation --- sviluppo delle comunicazioni --- kommunikationsudvikling --- zhvillim i komunikacionit --- développement des communications --- development of communications --- kommunikationsutveckling --- ryšio priemonės --- ontwikkeling van de communicaties --- ryšio priemonių tobulinimas --- kommunikatsioonisüsteemi arendamine --- επικοινωνία --- sakari --- razvoj komunikacija --- комуникациска стратегија --- communication --- Monograph --- Website --- Communicatiestrategie --- Idirlíon --- beartas cumarsáide --- Onlinemarketing

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1. Klagen of niet klagen - 2. Niet alles is een klacht - 3. Waarom klagers klagen - 4. De impact van de klager en de klachtbehandelaar - 5. Soorten klachten - 6. De strategie om klachten te behandelen : het LEON-principe - 7. Cases

Klachten --- Klachtenbehandeling. --- Communicatie. --- organisatieonderzoek --- communicatiemanagement --- klachtenbehandeling --- Mass communications --- Klachtenregeling --- BPB1504 --- 695 Communicatie --- Communication --- 007 communicatie --- 369 --- klachten --- klanten --- communicatie --- Communicatie --- in- en verkooporganisatie en -techniek --- Klachtenbehandeling --- Praktijk --- Klantgericht ondernemen --- Klantendienst --- Klantentevredenheid --- política da comunicação --- Kommunikationspolitik --- ryšių politika --- kommunikációs politika --- viestintäpolitiikka --- komunikācijas politika --- politika tal-komunikazzjoni --- πολιτική της επικοινωνίας --- komunikační politika --- política de comunicación --- communications policy --- komunikačná politika --- politica della comunicazione --- komunikacijska politika --- politika e komunikacionit --- комуникациска политика --- communicatiebeleid --- kommunikationspolitik --- politica comunicațiilor --- kommunikatsioonipoliitika --- комуникационна политика --- политика комуникација --- polityka w zakresie komunikowania --- rozvoj komunikace --- kommunikációs rendszerek fejlesztése --- ανάπτυξη των επικοινωνιών --- communications --- dezvoltarea comunicațiilor --- comunicação --- meediapoliitika --- komunikāciju attīstība --- viestiliikenteen kehittäminen --- komunikácie --- desenvolvimento das comunicações --- Entwicklung der Kommunikationssysteme --- Medienpolitik --- desarrollo de las comunicaciones --- komunikācijas --- komunikacion --- rozvoj komunikácií --- comunicazione --- comunicación --- komunikacije --- viestintä --- médiapolitika --- kommunikation --- sviluppo delle comunicazioni --- kommunikationsudvikling --- zhvillim i komunikacionit --- développement des communications --- development of communications --- kommunikationsutveckling --- ryšio priemonės --- ontwikkeling van de communicaties --- ryšio priemonių tobulinimas --- kommunikatsioonisüsteemi arendamine --- επικοινωνία --- sakari --- razvoj komunikacija --- комуникациска стратегија --- communication --- Management (niet-HRM) : Kwaliteitsbeheer --- klachtenafhandeling --- Management (non GRH) : Gestion de la qualité --- Monograph --- beartas cumarsáide

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Niet alleen in de bedrijfswereld, ook bij de overheid en in de socialprofitsector zet de digitalisering van diensten en informatie zich door. Van het federale tot het lokale niveau besparen verschillende overheidsinstellingen op gedrukte communicatie. Maar hoe kan een overheid ervoor zorgen dat geen enkele bevolkingsgroep uit de boot valt? De publicatie geeft op een heldere manier mee hoe u alle burgers blijft bereiken en welke communicatiemiddelen u daarvoor nodig hebt.Bron : http://www.politeia.be

mobiele communicatie --- Computer. Automation --- virtuele communicatie --- communicatie --- Mass communications --- Mass media --- Internet --- Communication --- BPB1505 --- 007 informatietechnologie --- 384 communicatie --- Communicatie --- communication --- Overheidsvoorlichting --- Overheidscommunicatie --- Inclusie --- Communicatiebeleid --- Digitalisering --- política da comunicação --- Kommunikationspolitik --- ryšių politika --- kommunikációs politika --- viestintäpolitiikka --- komunikācijas politika --- politika tal-komunikazzjoni --- πολιτική της επικοινωνίας --- komunikační politika --- política de comunicación --- communications policy --- komunikačná politika --- politica della comunicazione --- komunikacijska politika --- politika e komunikacionit --- комуникациска политика --- communicatiebeleid --- kommunikationspolitik --- politica comunicațiilor --- kommunikatsioonipoliitika --- комуникационна политика --- политика комуникација --- polityka w zakresie komunikowania --- rozvoj komunikace --- kommunikációs rendszerek fejlesztése --- ανάπτυξη των επικοινωνιών --- communications --- dezvoltarea comunicațiilor --- comunicação --- meediapoliitika --- komunikāciju attīstība --- viestiliikenteen kehittäminen --- komunikácie --- desenvolvimento das comunicações --- Entwicklung der Kommunikationssysteme --- Medienpolitik --- desarrollo de las comunicaciones --- komunikācijas --- komunikacion --- rozvoj komunikácií --- comunicazione --- comunicación --- komunikacije --- viestintä --- médiapolitika --- kommunikation --- sviluppo delle comunicazioni --- kommunikationsudvikling --- zhvillim i komunikacionit --- développement des communications --- development of communications --- kommunikationsutveckling --- ryšio priemonės --- ontwikkeling van de communicaties --- ryšio priemonių tobulinimas --- kommunikatsioonisüsteemi arendamine --- επικοινωνία --- sakari --- razvoj komunikacija --- комуникациска стратегија --- Интернет --- internet --- internetas --- idirlíon --- internets --- интернет --- webb --- an tIdirlíon --- tīmeklis --- veeb --- faqe web --- světová počítačová síť --- svjetska računalna mreža --- web --- međumrežje --- www --- világháló --- Monograph --- Informatietechnologie --- Digitale kloof --- Ondersteuning --- Samenleving --- beartas cumarsáide --- Idirlíon

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Een goede perstekst schrijven, een persconferentie geven, een interview afnemen of er eentje geven, duidelijk uitleggen waar uw organisatie voor staat aan uw doelpubliek: het is beslist geen sinecure! In deze handige gids geeft de auteur een aantal praktische tips aan al wie af en toe beroepshalve met de media te maken heeft.Behandeld worden onder andere:"De pers in België"Journalist zijn vandaag"Wat is nieuws?"Journalistiek schrijven"De reportage"Redigeren"Interviewen

media --- binnenlandse pers --- journalistiek --- Journalism --- Mass communications --- S20110654.JPG --- BPB0904 --- Communication de masse --- Politique de la communication --- 690 Media, mediarecht --- information --- presse --- 316.774 --- 316.774 Massamedia--(communicatiesociologie); technologische aspecten zie {659.3} --- Massamedia--(communicatiesociologie); technologische aspecten zie {659.3} --- 384 --- Massacommunicatie --- Communicatiebeleid --- informatie --- pers --- Belgium --- PXL-Media & Tourism 2018 --- journalistiek schrijven --- Media --- Journalistiek --- Perswezen --- België --- Nationaal perswezen --- Nieuws --- Nieuwsgaring --- Schrijven --- Reportages --- Interviews --- Mediarelaties --- Nieuwsberichtgeving --- Rapporteren --- Media 316.774 --- Massamedia (media) --- Pers --- política da comunicação --- Kommunikationspolitik --- ryšių politika --- kommunikációs politika --- viestintäpolitiikka --- komunikācijas politika --- politika tal-komunikazzjoni --- πολιτική της επικοινωνίας --- komunikační politika --- política de comunicación --- communications policy --- komunikačná politika --- politica della comunicazione --- komunikacijska politika --- politika e komunikacionit --- комуникациска политика --- communicatiebeleid --- kommunikationspolitik --- politica comunicațiilor --- kommunikatsioonipoliitika --- комуникационна политика --- политика комуникација --- polityka w zakresie komunikowania --- rozvoj komunikace --- kommunikációs rendszerek fejlesztése --- ανάπτυξη των επικοινωνιών --- communications --- dezvoltarea comunicațiilor --- communicatie --- comunicação --- meediapoliitika --- komunikāciju attīstība --- viestiliikenteen kehittäminen --- komunikácie --- desenvolvimento das comunicações --- Entwicklung der Kommunikationssysteme --- Medienpolitik --- desarrollo de las comunicaciones --- komunikācijas --- komunikacion --- rozvoj komunikácií --- comunicazione --- comunicación --- komunikacije --- viestintä --- médiapolitika --- kommunikation --- sviluppo delle comunicazioni --- kommunikationsudvikling --- zhvillim i komunikacionit --- développement des communications --- development of communications --- kommunikationsutveckling --- ryšio priemonės --- ontwikkeling van de communicaties --- ryšio priemonių tobulinimas --- kommunikatsioonisüsteemi arendamine --- επικοινωνία --- sakari --- razvoj komunikacija --- комуникациска стратегија --- communication --- comunicación de masas --- comunicare de masă --- masová komunikace --- massekommunikation --- množične komunikacije --- masové komunikácie --- масовне комуникације --- komunikim masiv --- komunikowanie masowe --- massikommunikatsioon --- масови комуникации --- plašsaziņa --- comunicação de massas --- масовни комуникации --- mass communications --- masinė komunikacija --- Massenkommunikation --- μαζική επικοινωνία --- comunicazione di massa --- tömegkommunikáció --- joukkoviestintä --- komunikazzjoni tal-massa --- massacommunicatie --- masskommunikation --- masovne komunikacije --- tömegtájékoztatás --- hromadná komunikace --- Monograph --- Reportage --- Interview --- Mediarelatie --- Reizen --- Ziekte --- Vliegen (werkwoord) --- beartas cumarsáide --- ilchumarsáid

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Impossible de parler de géopolitique sans évoquer l’idée de puissance. Rapports de force, zones d’influence, conflits – politiques, économiques, militaires – sont la matière des relations internationales. La puissance, qu’elle menace ou qu’elle protège, détermine les conditions d’existence des États et des populations. Le livre s’interroge d’abord sur les critères de la puissance : ses instruments, ses manifestations et jusqu’aux illusions qu’elle engendre. Il dresse ensuite un état des lieux de la planète, panorama impeccablement documenté et actuel des principales entités étatiques et des enjeux régionaux saillants. Il décrit enfin de nouveaux acteurs non étatiques qui imposent, sur la scène mondiale, des effets de puissance parfois inédits. S’appuyant au besoin sur des rappels historiques qui sont moins des leçons que des exemples édifiants, Frédéric Encel réussit à proposer un tableau cohérent de l’état du monde et à dégager les grandes tendances de son évolution. Une mine d’informations, une somme d’analyses et de décryptages des grandes orientations stratégiques qui se dessinent sous nos yeux

Geopolitics --- Power (Social sciences) --- International relations --- géopolitique --- relation internationale --- conflit international --- διεθνής διένεξη --- internationell konflikt --- coinbhleacht idirnáisiúnta --- medzinárodný konflikt --- internationaal conflict --- conflict internațional --- kansainvälinen selkkaus --- internationaler Konflikt --- tarptautinis konfliktas --- mednarodni konflikt --- меѓународен судир --- rahvusvaheline konflikt --- konflikt międzynarodowy --- mezinárodní konflikt --- konflikt ndërkombëtar --- conflito internacional --- international konflikt --- међународни сукоб --- međunarodni sukob --- nemzetközi konfliktus --- conflitto internazionale --- международен конфликт --- starptautisks konflikts --- kunflitt internazzjonali --- international conflict --- conflicto internacional --- crisi internazionale --- international crisis --- rahvusvaheline kriis --- international krise --- světový konflikt --- internationale crisis --- mezinárodní krize --- crise internationale --- internationale Krise --- internationell kris --- internationale Streitigkeit --- crise internacional --- crisis internacional --- oorlogsgevaar --- pericolo di guerra --- меѓународен конфликт --- nemzetközi válság --- krizë ndërkombëtare --- διεθνής κρίση --- kansainvälinen kriisi --- Weltkrise --- medzinárodná kríza --- rischio di guerra --- konflikta izraisīšana --- krigsfare --- nemilitāra krīzes savaldīšana --- nemzetközi krízis --- criză internațională --- tarptautinė krizė --- starptautiska krīze --- διεθνής διαμάχη --- mezinárodní ozbrojený konflikt --- međunarodna kriza --- světová krize --- mednarodni odnosi --- rahvusvahelised suhted --- tarptautiniai santykiai --- internationella förbindelser --- mezinárodní vztahy --- nemzetközi kapcsolatok --- меѓународни односи --- marrëdhënie ndërkombëtare --- kansainväliset suhteet --- international relations --- caidreamh idirnáisiúnta --- relazioni internazionali --- међународни односи --- relazzjonijiet internazzjonali --- международни отношения --- relación internacional --- starptautiskās attiecības --- internationale relationer --- internationale betrekking --- internationale Beziehungen --- διεθνείς σχέσεις --- stosunki międzynarodowe --- medzinárodné vzťahy --- relações internacionais --- relații internaționale --- međunarodni odnosi --- internacionální styky --- államközi kapcsolatok --- internationale forbindelser --- starptautiski sakari --- mezinárodní styky --- zwischenstaatliche Beziehungen --- internationale anliggender --- geopolityka --- ġeopolitika --- geopoliitika --- geopolitika --- Geopolitik --- geopolitik --- геополитика --- geopolitica --- geopolitiek --- geopolitică --- geopolítica --- γεωπολιτική --- geopolitics --- gjeopolitikë --- geopholaitíocht --- ģeopolitika --- geopolitiikka --- grandes puissances --- Puissance (relations internationales). --- Géopolitique. --- BPB9999 --- géopolitique --- BPB2301 --- International relations. Foreign policy