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#SBIB:031.GIFTCOM --- #SBIB:309H250 --- Academic collection --- 369.1 --- klantenservice --- kwaliteitszorg --- marketing --- 658.8 --- Customer Contact Centers --- datacommunicatie --- klantenmanagement --- management --- personeelsbeleid --- recht (wetgeving) --- telecommunicatie --- Interne en externe communicatie: algemene werken --- marketing, marktonderzoek, marktanalyse --- marketing, verkoop, distributie --- Callcenters --- Klantendienst --- Klantgericht ondernemen --- Relatiemarketing --- Callcenter --- Marketing