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This case study illustrates the process of managing underperformance and incompatibility, using the example of a housekeeping manager in a large hotel.

Hotel management. --- Personnel management. --- Performance --- Problem employees. --- Supervision of employees. --- Management

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Employees --- Human capital --- Rating of. --- Management. --- Performance --- Personnel management. --- Supervision of employees.

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Employees --- Teams in the workplace. --- Coaching of. --- Conflict management. --- Grievance procedures. --- Personnel management. --- Problem employees --- Psychology, Industrial. --- Supervision of employees.