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Dissertation
Mustad & Britte: analyse the potential sectors and propose communication strategy for better penetration in Germany
Authors: --- --- --- ---
Year: 2019 Publisher: Liège Université de Liège (ULiège)

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The purpose of this project-dissertation is to identify major investment-worthy industrial sectors for Mustad & Britte to better penetrate in Germany. To pin down the controllable and uncontrollable factors influencing the business, the project analyses all environmental elements. Both internal and external factors are taken into careful consideration with SWOT analysis to discover the Strengths, Weaknesses, Opportunities and Threats posed to the company. The project is devoted to analysing the attractiveness of each potential sectors to determine which sector will be worth investing. In conclusion, there are five sectors as such: aeronautics, space, defence, medical technology and wind energy. This project also looks at the competition in Germany. A total of the top 25 competitors with a turnover of fewer than 50 million euros have been pinpointed. Some recommendations regarding the communication strategy to attract more prospects as well as to enhance the company’s visibility are given. Some online marketing tools can be considered to increase visibility at trade shows, such as using the available communication touch points.


Dissertation
Etude du potentiel de commercialisation d'unités de traitement d'effluents chargés en résidus de médicaments
Authors: --- --- --- ---
Year: 2017 Publisher: Liège Université de Liège (ULiège)

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The project thesis discussed here aims to evaluate the potential of the market linked to wastewater treatment plants targeting pharmaceuticals.
Indeed, questions around the effects of pharmaceuticals on the environment have been raised in the recent years. With this idea in mind, CMI decided to develop a wastewater treatment plant dedicated to hospitals, who are responsible for 20% of this drug pollution. A special attention has been dedicated to hospitals from Belgium, Luxemburg, France, Germany, Netherlands, Switzerland and Denmark.
In order to know better hospitals, some research and analysis have been conducted. It turned out that there were a huge disparity, regarding hospitals’ organization, within the different countries studied. We could find some differences regarding the size of the markets, with Germany the biggest and Luxemburg the smallest, but also regarding the organization of the hospitals systems. These analysis have always showed that purchase motivations are regulations related and that at the moment the market is completely unregulated regarding pharmaceuticals in wastewater.
Regarding the competition, this innovative project is well positioned. Its process and its main characteristics are not yet present on the market. Indeed, the technological aspects of the products guarantee smaller prices and less maintenance requirements than the competition.
When taking into considerations all the characteristics of the market, two different elements stand out. First, CMI must confirm the efficiency of its product. Without this credibility, CMI will have strong difficulties to establish itself on different markets. Second, it seems that without a strong legislative canvas, potential of markets remains very limited. In order to tackle this problem, lobbying strategies at a regional level have been imagined. It is a combination of technology efficiency and strong lobbying that could lead CMI to success on this particular market.


Dissertation
Le musée du Trésor de Liège. Analyse de sa situation et de son potentiel d'attractivité.
Authors: --- --- ---
Year: 2019 Publisher: Liège Université de Liège (ULiège)

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Dans le paysage des musées liégeois, le Trésor de Liège, situé dans le cloître de la Cathédrale Saint Paul, présente des collections exceptionnelles d’art et d’histoire de l’ancienne principauté épiscopale. Pourtant, ce joyau du patrimoine liégeois peine à accroître sa visibilité et son attractivité malgré l’inauguration, en 2018, de nouvelles salles et l’achèvement de plus d’une décennie de travaux. Ce mémoire de sciences de gestion s’attache à définir le positionnement et la stratégie du Trésor dans l’offre muséale liégeoise afin de proposer des clés d’amélioration de son potentiel d’attractivité. Par le biais de sources quantitatives et qualitatives variées, cette étude de cas offre la parole aux acteurs du musée, tant gestionnaires que bénévoles, ainsi qu’aux visiteurs. Sous le prisme des concepts d’attractivité et de marketing territorial appliqués au tourisme culturel, ce travail propose un diagnostic stratégique de la situation du Trésor dans son environnement concurrentiel et son fonctionnement interne. Une attention particulière est accordée à l’efficience des outils de communication et de promotion mobilisés. Les tendances et résultats dégagés permettent d’avancer quelques recommandations stratégiques en vue de concrétiser le potentiel d’attractivité du Trésor, en augmentant sa fréquentation et sa visibilité auprès des touristes mais également des résidents liégeois ignorant jusqu’à l’existence de ce musée local. In the museum landscape of Liège, the Treasure House, located in the cloister of Saint Paul's Cathedral, shows exceptional collections of art and history of the former episcopal principality. Yet, this jewel of the city heritage is struggling to increase its visibility and attractiveness despite the inauguration, in 2018, of new rooms and the completion of more than a decade of works. This dissertation in management sciences aims to define the Treasure's positioning and strategy in the Liège museum offer in order to propose keys to improve its attractiveness potential. Through a variety of quantitative and qualitative sources, this case study gives the floor to museum stakeholders, both managers and volunteers, as well as visitors. Under the lens of the concepts of attractiveness and territorial marketing applied to cultural tourism, this work proposes a strategic diagnosis of the Treasure's situation in its competitive environment and its internal functioning. Particular attention is given to the efficiency of the communication and promotion tools used. The trends and results generated allow us to make some strategic recommendations in order to make the Treasure's attractiveness potential a reality by increasing its use and visibility among tourists as well as residents of Liège who are unaware of the existence of this local museum.


Dissertation
Les critères de sélection en audit au sein des Big Four et l'attractivité de ces cabinets auprès des jeunes diplômés
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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Nowadays, the war for talent is omnipresent and plays in favor of young graduates. In this context, the success of large international Big Four-type firms largely depends on the recruitment of young university graduates and the retention of qualified professionals. The first objective of this thesis is to analyze the attractiveness of the Big Four to young university graduates. The second objective of this work is to understand the Big Four's up-or-out management system, in order to define the criteria that determine the success of the auditors within them. 

First, a review of the existing literature on the attractiveness and the management system of the Big Four is carried out. This literature review establishes the theoretical framework of this thesis. Following this, a qualitative study is conducted on three different targets using, on the one hand, the questionnaire survey technique and, on the other hand, the semi-directive interview technique. Our sample of interviewees is composed of Master 2 students enrolled in the "Financial Analysis and Audit" Master's degree at HEC-Liège, Junior auditors with one to two years' experience and professionals who have an insight into the recruitment process of some of these large firms. The results obtained are analyzed and compared to the theoretical framework. They lead to the conclusion and recommendations to be drawn from the concepts studied.

Based on the qualitative analysis that is carried out, it appears that the Big Four are attractive in the eyes of young university graduates – the most frequently cited assertion being that they are mainly interested in using this first professional experience as an asset for their future career. Then, in terms of the criteria that determine the success of the auditors, it appears that in the first two to three years, technical skills are quite important but that they are considered to be acquired from the Senior 2 grade upwards. Therefore, processes such as socialization and successful integration, which are set out as soon as the auditor joins the firm, reveal to be important for the auditor's success within the firm. Finally, three recommendations are made and addressed to large international firms regarding the maintenance of their attractiveness and one recommendation is addressed to young university graduates to ensure their success from the very beginning of their career with the Big Four.


Dissertation
Etude du positionnement stratégique du département Services de la société Diagenode.
Authors: --- --- ---
Year: 2020 Publisher: Liège Université de Liège (ULiège)

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Le secteur des Biotechnologies est en plein essor depuis plusieurs années et le marché ne cesse de croître. Cette croissance est une source importante d’opportunités pour les entreprises concernées. Diagenode est une société faisant partie de ce marché et a connu une croissance continue depuis sa création en 2003. Cette entreprise investit des sommes importantes en Recherche et Développement afin de rester un des leaders du marché des solutions Epigénétiques. Le portefeuille de produits de la société est vaste et comprend aussi bien des kits, que des réactifs et des machines. Depuis 2016, un département Services propose également aux clients de réaliser leurs expériences par des experts du domaine en utilisant les technologies disponibles chez Diagenode. Ce domaine de marché, bien qu’en croissance, est concurrentiel. De nouvelles sociétés sont créées (notamment en Asie) et de grands noms de la recherche développent également des offres de services risquant donc de limiter la part de marché de Diagenode.
L’objectif de ce mémoire a été de déterminer si le positionnement actuel du département Services de l’entreprise était adéquat et de formuler des recommandations le cas échéant. Un audit stratégique a donc été réalisé afin de déterminer les forces et faiblesses de la société, les caractéristiques du marché ainsi que l’analyse des ventes de services afin de déterminer l’attractivité de l’offre et la capacité de Diagenode à convertir ces opportunités en ventes. Une analyse de la segmentation du marché et du positionnement a ensuite été effectuée afin de tenter de déterminer comment la société se place sur le marché et comment elle est perçue par sa clientèle.
Il est apparu de ces analyses que Diagenode apparaissait comme étant une société de confiance possédant une expertise importante dans le domaine mais dont les prix sont élevés. Or, le message principalement mis en avant par l’entreprise est la possibilité d’obtenir des réductions sur son offre. L’image envoyée et la perception sont donc en décalage et peuvent donc nuire à la croissance du département. Une mise en avant des compétences du personnel et de la confiance que de grandes entreprises ont accordée à Diagenode pourrait différencier l’offre de l’entreprise et lui permettre de retrouver une croissance plus importante. The Biotechnology sector has been growing for many years and the market is still expanding. This implies a huge potential in sales for all the companies in the field. Diagenode is one of those and has known growth since its founding in 2003. This company invests a lot in Research and Development in order to remain one of the leader of laboratory equipment in the Epigenetic field. The portfolio of product of the company is composed of kits, reagents as well as machines. Since 2016, a Services department also offer the realization of experiment by field experts using the proprietary technologies available at Diagenode. This part of the market, currently growing, is competitive. New companies arrives on the market (from Asia) and big companies in the research sector also develop services offers that are competing directly with Diagenode and could decrease the market share of the company.
The objective of this thesis was to assess the accuracy of the positioning of the Services department of the company and recommend solutions if needs be. A strategic audit has been performed in order to determine the strengths and weaknesses of the society and the analysis of the services sales in order to determine the attractiveness of the offer and the capacity of Diagenode to convert opportunities into sales. An analysis of the segmentation of the sector and the positioning was also performed in order to determine how the company is placing itself in the market and how its customers perceive it.
From those analysis, Diagenode appears to have the trust of its customer and also a huge expertise in the field counterbalanced by high prices. However, the principal message sent by the company is the possibility to obtain reductions and decreased prices. The positioning and the perception are not aligned and could therefore be detrimental to the growth of the department. Positioning the company as a trustworthy expert, entrusted by great names in the field could differentiate Diagenode and allow it to reach the growth it once had.


Dissertation
Explore Market Opportunity for Auxilium, a time-tracking, invoicing and reporting software
Authors: --- --- ---
Year: 2018 Publisher: Liège Université de Liège (ULiège)

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This thesis is a resulting work of a seven-month internship period at Epic Agency in Liege, Belgium under the Project Thesis framework of HEC Management School – University of Liège. This thesis is a compulsory part of the master’s degree in Management Sciences. During the internship, the thesis topic was assigned by Sir Benoit Rondeux, Epic’s managing partner and then necessary qualitative data was gathered via in-depth interviews to complete this thesis.
This thesis’s topic is to explore the market opportunities of Auxilium, a time-tracking, invoicing and reporting software, which was created by Epic agency for its internal usage since 2014. Perceiving Auxilium’s efficient performance, managers at Epic have wondered themselves a question “What are the market opportunities of Auxilium?”. This student was then assigned to the student as the thesis topic, which was then deduced into three main research questions: (1) Which market opportunities exist for Auxilium? (2) What are the most attractive market opportunities for Auxilium? (3) What market opportunities should Auxilium focus on? The Market Opportunity Navigator tool designed by Marc Gruber and Sharon Tai is used as a framework to meticulously answer these three questions. The first question’s answer is a set of two most interesting market opportunity set for Auxilium, which are “A PSA solution for freelancer/1-person company offering professional service” opportunity and “A PSA solution for micro- & small-sized PSOs”. The second question’s answer is an Attractiveness Map portraying the attractiveness level of Auxilium’s market opportunity in two dimensions – Value Creation Potential and Value Capturing Challenge. While the first opportunity is located in the Quick Win quarter, inferring low turn at low risk, the second opportunity is located between Quick Win and Questionable quarter with higher return at higher risk. The third question’s answer is an optimal focus strategy that helps Auxilium wisely navigate in the landscape of market opportunity with the most efficient allocation and leverage of Auxilium’s resource and capacities. The student believes that these results are structured and practical enough for Epic’s managers to use as an objective reference for their decision-making process on whether they should start a business venture with Auxilium.


Dissertation
Reaching the top in the digital business - How Emakina grasps the number one position in the European independant digital agency category
Authors: --- --- --- ---
Year: 2016 Publisher: Liège Université de Liège (ULiège)

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This thesis focuses on a specific digital company, Emakina, taken as benchmark for a market development strategy in the European market. On one side there is the ambition of the company to be the Top European digital communication agency; on the other side, there is the justification, with theoretical models, of the feasibility of this strategic decision.
The document, in the introduction chapter, gives an overview of the European digital market with key takeaways and facts.
Always in the first section, Emakina is introduced explaining what they do and which are the main services they offer, then it will be explained RECMA and its ranking criteria to better understand how RECMA works and to define which indicators will be improved.
In the exposition section, the document focuses its attention on the mission Emakina wants to accomplish: be in the first position of the RECMA ranking in the “independent digital communication agencies in Europe” category; in the last report, in 2011, it was in position number three.
As a result, it will be applied a market development strategy to expand the geo-coverage of the company. The chosen countries for the expansion are Germany and UK. It will be assessed the attractiveness of the markets and the competitiveness of the company thanks to the use of some theoretical models, having always a look on what and how the direct competitors of the ranking are acting.
Finally, in the last section, are given recommendations to the company to solve the problem in question.


Dissertation
Etude sur la diversification de nouveaux produits et services pour le segment B2B
Authors: --- --- --- ---
Year: 2017 Publisher: Liège Université de Liège (ULiège)

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Many elements affect today the electricity and gas market (liberalization, numerous competitors, important environmental issues, etc.). If a supplier wants to stand out from the competition, it can no longer sell only these two products.
This project-thesis was realized inside the company Lampiris, recently bought by the French group Total. The study is about the diversification of new products and services for the B2B segment. 
The company targets the second place in the energy supply market. To reach this goal, the new products and services must fulfill four objectives: acquisition of new customers, retention of existing customers, new added-value per customer and new revenue for the B2B department. 
First, an attractiveness analysis has been made to identify the opportunity and threats of the sector (PESTEL analysis, Porter 5 forces, a benchmark and a market study through interviews with sales). 
Secondly, a competitiveness analysis has been realized to highlight the strengths and weaknesses of the company with among others a review of its strategy and current products and services situation.
These two analyses helped to define recommendations for Lampiris regarding its diversification policy and especially the adaptation of its boiler service for the B2B segment. These recommendations were made in line with the strategic framework and the points previously highlighted.


Dissertation
Evaluation de la multifonctionnalité des aménagements de lutte contre le ruissellement et l'érosion des sols sur la ceinture loessique belge
Authors: --- --- --- ---
Year: 2021 Publisher: Liège Université de Liège (ULiège)

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The Belgian loess belt and its watersheds are particularly affected by runoff and erosion
[Bielders et al., 2003], causing significant damages [Dogot et al., 2019]. Specialists are reflecting on watershed management which, in addition to combating these disturbing phenomena,
promotes a wealth of ecosystem services (ES). The objective of this work is to evaluate the
ecosystem services of different existing developments in the fight against runoff and soil erosion
in an agricultural catchment in the Belgian Loessic belt. Based on the work of [Cantreul, 2020],
nine management scenarios of the experimental watershed of Chastre, in addition to the initial
scenario, are used to evaluate the services of pollination, carbon storage, agricultural production,
landscape attractiveness and erosion prevention. These scenarios are established by specialists
on the basis of grassed strips and channels, wooded strips, hedges, fascines and changes in the
direction and intensity of tillage. The ES of pollination, carbon storage and erosion prevention
are assessed using InVEST models. A methodology based on the loss of utilised agricultural area
(SAU) is developed for the agricultural production service and a survey-based methodology is
used for landscape attractiveness. The results obtained are rich and varied. The scenarios with
the best results for pollination, carbon storage, landscape attractiveness and erosion prevention
are also the most expensive to implement and they have the greatest impacts on SAU. The
choice of an ideal management scenario must take into account the trade-offs between ES and
the synergies between them.


Dissertation
Le musée de la Boverie est-il un élément d'attractivité pour Liège ?
Authors: --- --- ---
Year: 2017 Publisher: Liège Université de Liège (ULiège)

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Cette recherche est un instantané sur le musée de La Boverie, situé à Liège dans un parc, un écrin de verdure et de biodiversité au cœur de la Cité ardente. Ce musée naissant ou renaissant, selon les points de vue, construit sur le site historique de l’Exposition universelle de 1905 et de l’Exposition internationale de 1930, accueille désormais les collections permanentes des Beaux-Arts de la Ville de Liège, l’Espace jeunes Artistes et des expositions temporaires d’envergure internationale. 

La Boverie, forte de son partenariat avec Le Louvre, s’inscrit dans le plan stratégique de redéploiement et de positionnement de Liège et participe à son offre territoriale, culturelle et touristique. Suite notamment à la fermeture de la phase à chaud d’Arcelor, Liège a mis en place des outils et des stratégies pour construire et communiquer son positionnement. Après avoir largement développé son offre touristique et culturelle, redéployé des infrastructures autour des grands projets, métropolitains et urbains, Liège est une ville « ouverte sur le monde, créative et connectée ». 

Cette étude vise à questionner le concept polymorphe d’attractivité, interne ou externe, globale ou sectorielle(s), objectivable ou ressentie, d’un territoire pour ses populations et les touristes. L’objectif est de déterminer dans quelle mesure le musée de La Boverie participe à cette attractivité dans ses différentes acceptions. Afin de nourrir la réflexion, différentes conceptions du marketing sont mobilisées, des apports classiques par une matrice SWOT, des apports spécifiques au marketing du tourisme, des services, des arts et de la culture et les concepts de « destination », de « shift urbain », de « flagship » et de « city branding ».

L’analyse de ces dimensions et l’interrogation de l’attractivité du territoire liégeois repose sur une revue de littérature, une recherche documentaire et deux séries d’entretiens qualitatifs semi-directifs. Ces quatorze entretiens ont été réalisés entre avril à mai 2017. L’échantillon est constitué de dix parties prenantes, internes et externes, au projet de La Boverie et de quatre visiteurs du musée. This research is a snapshot on the museum of La Boverie, located in a park, a green box rich in biodiversity, in the heart of the Fiery City. This museum, nascent or renascent depending on the perspectives, built on the historic site of the Universal Exhibition of 1905 and of the International Exhibition of 1930, now hosts the permanent collections of Fine Arts of the City of Liège, the Young Artists Space, and temporary exhibitions with an international scope.

La Boverie, with her strong partnership with Le Louvre, fits in the strategic plan of deployment and positioning of Liège and contributes to the territorial, cultural, and touristic offer of the city. Following the closure of the hot phase of Arcelor, Liège has implemented tools and strategies aimed at building and communicating its positioning. After having largely developed its touristic and cultural offer, deployed its infrastructures around major metropolitan and urban projects, Liège is a city “open to the world, creative, and connected”. 

This study aims at questioning the polymorphic concept of attractiveness, whether internal or external, global or by sector, objectified or felt, of a territory for its inhabitants or for its visitors. The objective is to determine to which extent the museum of La Boverie contributes to this attractiveness, in its various meanings. To support the analysis, several marketing concepts are mobilised: classical inputs by a SWOT analysis, specific inputs to the tourism marketing, services, arts and culture, and finally the concepts of destination, urban shift, flagship, and city branding.

The analysis of these dimensions and the question of attractiveness of the Liège territory are based on a literature search, a documentary research and two series of qualitative and semi-directive interviews. These fourteen interviews were conducted in April and May 2017. The sample is made of ten internal and external stakeholders of the project of La Boverie and of four visitors of the museum.

Keywords

marketing --- marketing de ville --- Louvre --- Le Louvre --- Lens --- Metz --- Le Louvre Lens --- Centre Pompidou-Metz --- Pompidou --- destination --- tourisme --- marketing culturel --- marketing du tourisme --- attractivité --- attractivité interne --- attractivité externe --- qualité de vie --- offre touristique en Wallonie --- positionnement --- Boverie --- parc de la Boverie --- ouverte --- créative --- connectée --- Liege Together --- LiègeTogether --- shift --- Wallonie --- offre culturelle --- offre touristique --- SWOT --- flaghsip --- projet-phare --- projets urbains --- projets métropolitains --- grands projets --- FEDER --- Ricciotti --- MAMAC --- CIAC --- citybranding --- territoire --- marketing territorial --- parties prenantes --- utilisateurs --- visiteurs --- ambassadeurs --- culture --- Beaux-Arts --- Art contemporain --- Art --- Metropole --- Metropole culture --- Liège Expo 2017 --- Exposition universelle --- Exposition Internationale --- 1905 --- 1930 --- plan stratégic --- shift urbain --- plan stratégique --- TGV --- Arcelor --- Cité ardente --- instantané --- marketing --- city --- city branding --- Louvre --- Le Louvre --- Lens --- Metz --- Le Louvre Lens --- Centre Pompidou-Metz --- Pompidou --- destination --- tourism --- cultural marketing --- tourism marketing --- attractiveness --- internal attractiveness --- external attractiveness --- SWOT --- tourism offer in Wallonia --- tourism offer --- Wallonia --- Boverie --- museum --- La Boverie --- park --- open --- creativ --- connected --- LiegeTogether --- Liège Togheter --- shift --- urbain shift --- metropolitan projects --- urban projects --- FEDER --- Ricciotti --- MAMAC --- CIAC --- territory --- stakeholders --- Fine Arts --- Contemporary Arts --- Art --- Metropolitan --- Liege Expo 2017 --- International Exhibition --- Universal Exhibition --- 1905 --- 1930 --- strategic plan --- TGV --- Arcelor --- Fiery City --- snapshot --- Sciences économiques & de gestion > Marketing

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