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This book provides a comprehensive guide on implementing ITIL 4 for value co-creation within organizations. It targets consultants, executives, and managers, emphasizing the importance of service management across all organizational units. The author, David Cannon, utilizes his extensive experience in IT service management to explain how ITIL 4 adapts to the digital and agile age. The book aims to clarify ITIL's key concepts and illustrate the principles of value co-creation, making it suitable for both seasoned IT professionals and newcomers. It serves as both an introductory text and a detailed study companion for those interested in ITIL 4.

ITIL (Information technology management standard) --- Information technology.

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In 2015 and 2016 more than a million people sought refuge from conflict and hardships in Germany. While the response was ambivalent, across the country large networks of supporters formed, offering various kinds of assistance to the arriving persons. This book takes these developments as a starting point. It reports on an HCI project, building on the emancipatory traditions of Participatory Design and the Socio-Informatics approach, aiming to develop assistive technologies for forced migrants as well as their supporters. It focusses on the design process and reflects on the nature of intervening through participatory design in matters of migration and arrival. The work draws on feminist conceptualisations of care and outlines how care and participation interacted in this context to support the longterm maintenance of the design results, but also how care relations between the different participant groups undermined the democratic aims of participation. It draws out preliminary lessons for an interventionist HCI practice. About the author Maximilian Krüger is a researcher in Human Computer Interaction at the University of Siegen in Germany. His research focusses on the role of technology in contexts of migration and arrival, for accessing and providing various forms of care. He is also interested in technology's mediating role in the relations between humans and the rest of nature and the kind of relations, practices and ideas of what it means to be human technology enables. .

Technological innovations. --- Innovation and Technology Management.

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Planification stratégique --- Strategic planning --- Strategische planning --- Technology --- Management --- Strategic planning. --- Management. --- Technology - Management. --- Technology - Management

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Perfect introduction to the principles and practice of the governance of enterprise IT using COBIT^®5

Information technology --- COBIT (Information technology management standard) --- Management.

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Business - Data processing - History. --- Information technology - Management - History.