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Government at work : best practices and model programs
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ISBN: 0761902406 Year: 1998 Publisher: Thousand Oaks (Calif.): Sage

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Public productivity handbook
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ISBN: 0824747216 Year: 2004 Publisher: New York (N.Y.): Dekker

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Improving public sector productivity : concepts and practice
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ISBN: 1483326276 1452253811 9781483326276 9781452253817 Year: 1993 Publisher: Newbury Park, Calif. : ©1993 Sage Publications,

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This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.


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The public productivity and performance handbook
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ISBN: 9781032014920 103201492X 9781003178859 1003178855 9781000402193 1000402193 9781000402261 1000402266 Year: 2022 Publisher: New York, N.Y. Routledge/Taylor & Francis Group

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"A productive society is dependent upon high-performing government. This Public Performance and Productivity Handbook, Third Edition includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and 'big data,' and how to teach performance management in the classroom and in public organizations. The Public Performance and Productivity Handbook, Third Edition is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field"--


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Coördinatie van het overheidsbeleid in een evoluerende maatschappij

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Efficiency & effectiveness in the public domain
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ISBN: 1872002064 Year: 1991 Publisher: Dublin, Ireland : Institute of Public Administration,

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Serving the American public : best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report.
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Year: 1997 Publisher: [Washington, DC] : [National Performance Review],

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Leistungsmessung und -vergleich in Politik und Verwaltung : Konzepte und Praxis.
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ISBN: 3810039063 Year: 2004 Publisher: Wiesbaden Verlag für Sozialwissenschaften

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High-performance government : structure, leadership, incentives
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Year: 2005 Publisher: Santa Monica, CA : RAND,

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In 2003, the National Commission on the Public Service, chaired by Paul Volcker, issued a report detailing problems within the federal government today and recommending changes in its organization, leadership, and operations. This book suggests practical ways to implement the recommendations and defines a research agenda for the future. Thirteen essays address the primary problem areas identified by the Volcker Commission, and the commission report itself is included.


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Performance and accountability : reported agency actions and plans to address 2001 management challenges and program risks
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Year: 2002 Publisher: Washington, D.C.

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