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Customer service : empowerment and entrapment
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ISBN: 0333946073 Year: 2001 Publisher: Basingstoke Palgrave

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Consultancy's consequences? : a critical assessment of consultancy's impact on management
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Year: 2015 Publisher: London : Henry Stewart Talks,

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Consultancy, power and management ideas : the case of McKinsey & Co.
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Year: 2015 Publisher: London : Henry Stewart Talks,

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Management consultancy : boundaries and knowledge in action
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ISBN: 0199593752 9786612199189 0191549770 9786612199127 1282199188 Year: 2009 Publisher: Oxford ; New York : Oxford University Press,

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Management consultants are typically seen as key mediators in the flow of management ideas, yet little is known about what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book offers a 'fly on the wall' view.

Skill and consent: contemporary studies in the labour process
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ISBN: 9780415086714 041508671X Year: 1992 Publisher: London: Routledge,

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Management as consultancy : neo-bureaucracy and the consultant manager
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ISBN: 9781107020962 9781139108065 Year: 2015 Publisher: Cambridge ; New York : Cambridge University Press,

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Management as consultancy : neo-bureaucracy and the consultant manager
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ISBN: 1316235998 1316253015 1316249239 1316251128 131623410X 1139108069 1316247333 9781316247334 9781139108065 1107020964 1316619745 Year: 2015 Publisher: Cambridge : Cambridge University Press,

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The nature of management is changing: managers are becoming more like consultants, focusing on projects, functional integration, change and 'clients'. This timely book is based on a large-scale, international study of new management practices and examines the emergence of consultant managers. It breaks new ground in our understanding of this hybrid role, uncovering working practices, identities and occupational dynamics, to shed light on both management and consultancy. It unpacks the changing relationship between external consultants and management to reveal important implications for the future of consultancy. Both private and public sectors are covered, with a focus on managers in large and multinational organisations such as former consultants and those in specialisms such as human resource management who adopt consulting roles. In addition to advancing our understanding of changes in management, this book offers a demystifying view of consultancy as a whole, from one of the largest ever studies of this occupation.

Skill and consent: contemporary studies in the labour process
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ISBN: 0415085853 Year: 1992 Publisher: London Routledge

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Management as consultancy : neo-bureaucracy and the consultant manager
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ISBN: 9781139108065 9781107020962 Year: 2015 Publisher: Cambridge Cambridge University Press

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Management consultancy : boundaries and knowledge in action.
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ISBN: 9780199212644 9780199593750 Year: 2010 Publisher: Oxford Oxford university press

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