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How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.

Public services (Libraries) --- Library users. --- Library customers --- Library patrons --- Patrons of libraries --- Readers (Library users) --- Reading public (Library users) --- Users of libraries --- Persons --- Libraries --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Public services --- Services to users --- Services for

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Public services (Libraries) --- Libraries --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Evaluation. --- Public services --- Services to users --- Services for

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This work attempts to advance in the elaboration of public policies based on the empirical analysis of the dynamics of digital inclusion / exclusion in the poorest sectors of the population, based on extensive quantitative and qualitative research in low-income neighbourhoods in the municipality of Rio de Janeiro.

Internet and the poor --- Internet users --- Social conditions. --- Web users --- World Wide Web users --- Computer users --- Personal Internet use in the workplace --- Poor and the Internet --- Poor --- Centro Edelstein

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Hundreds of millions of people across the world use the Internet every day. Its functions vary, from shopping and banking to chatting and dating. From a psychological perspective, the Internet has become a major vehicle for interpersonal communication that can significantly affect people's decisions, behaviors, attitudes and emotions. Moreover, its existence has created a virtual social environment in which people can meet, negotiate, collaborate and exchange goods and information. Cyberspace is not just a technical device but a phenomenon which has reduced the world to a proverbial global village, fostering collaborations and international cooperations; thus reducing the barriers of geographical distance and indigenous cultures. Azy Barak and a team of prominent social scientists review a decade of scientific investigations into the social, behavioral and psychological aspects of cyberspace, collating state-of-the-art knowledge in each area. Together they develop emerging conceptualizations and envisage directions and applications for future research.

Cyberspace --- Internet users --- Web users --- World Wide Web users --- Computer users --- Personal Internet use in the workplace --- Space and time --- Computers --- Telematics --- Psychological aspects. --- Psychology. --- Health Sciences --- Psychiatry & Psychology

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Computer security --- Hackers. --- Examinations --- Computer hackers --- Computer programmers --- Computer users