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This introductory book suggests ways of approaching some of the problems library and information professionals face as they prepare to offer end user education or training through personal tuition. Advice is given about how to take stock of existing library and information services in relation to their place and value within organisations. It examines issues about who needs end user education and training, what they might need and how it can be delivered. Guidance on planning and running individual, group and workshop training is provided.Identifies key issues relating to end u

Public services (Libraries) --- Library orientation --- Bibliothèques --- Services aux usagers --- Formation des usagers --- Library orientation. --- Libraries --- Libraries and readers --- Library public services --- Library services to users --- Library users --- Public libraries --- Library science --- Patron satisfaction in libraries --- User satisfaction in libraries --- Satisfaction --- User satisfaction. --- Public services --- Services to users --- Services for --- Patron satisfaction

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Faut-il compter les livres que l’on prête ou bien faut-il interroger les lecteurs sur ce qu’ils ont retenu de leur lecture ? Comment évaluer la performance de sa bibliothèque et comment mesurer son impact sur le public qu’elle dessert ? Cerner l’impact de son établissement, dessiner la cartographie de sa zone de chalandise, mesurer les effets induits par l’offre de services ‒ présentiels ou virtuels ‒ sur ses différents publics, calculer la satisfaction et tester, à toutes les étapes d’un projet, l’expérience de l’usager sont parmi les sujets abordés dans cet ouvrage.

Libraries --- Library use studies --- Public services (Libraries) --- Library users --- User-centered system design --- Computer network resources --- Bibliothèques --- Utilisateurs des bibliothèques --- Conception participative (Conception de systèmes) --- Information électronique --- Social aspects --- Economic aspects --- User satisfaction --- Evaluation --- Evaluation. --- Attitudes. --- Aspect social --- Aspect économique --- Satisfaction des utilisateurs --- Utilisation --- Services aux usagers --- Attitudes --- Library administration --- Public libraries --- Evaluation Studies as Topic --- Library Services --- Library Surveys --- Bibliothèques --- Utilisateurs des bibliothèques --- Conception participative (Conception de systèmes) --- Information électronique --- Aspect économique --- Library management --- documentatie --- bibliotheques --- documentation --- bibliotheken --- Libraries - Evaluation --- Public libraries - Evaluation --- Information Science & Library Science --- évaluation --- expérience utilisateur --- norme --- ressource numérique --- bibliothèque

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Cognitive science is an interdisciplinary field in the study of the mind and intelligence. The term cognition refers to a variety of mental processes, including perception, problem solving, learning, decision making, language use, and emotional experience. The basis of the cognitive sciences is the contribution of philosophy and computing to the study of cognition. Computing is very important in the study of cognition because computer-aided research helps to develop mental processes, and computers are used to test scientific hypotheses about mental organization and functioning. This book provides a platform for reviewing these disciplines and presenting cognitive research as a separate discipline.

computer adaptive testing --- code tracing --- basic programming skills --- internet of thing (IoT) --- eye tracking --- heart rate (HR) --- measurements --- data analysis --- Internet addiction --- dysfunctional emotions --- coping strategies --- emotional problems --- human–AI interaction --- interaction design --- Kansei engineering --- user satisfaction --- voice-based intelligent system --- dynamic gesture recognition --- gesture spotting --- self-organizing map --- computational psychology --- computational cognitive modeling --- machine learning --- concept blending --- conceptual combinations --- recall --- computational creativity --- cognition --- instance selection --- clustering --- information processing --- cognitive aspects --- remote --- virtual simulation --- incident commander --- user experiences --- problem solving --- decision making --- assessment --- learning --- privacy-preserving computations --- homomorphic encryption --- EEG signals --- school children --- functional vision --- vision screening --- vision training --- eye-tracking --- stakeholders --- human–robot interaction --- social gaze --- eye-to-eye contact --- emotional interfaces --- eye–brain–computer interfaces --- attention --- reflection --- usability --- brain hemispheric lateralization --- online educational material --- instructional design --- methodology --- model --- virtual reality --- virtual environment --- stress --- spaceflight --- training --- EEG --- emotion --- neural networks --- M3GP --- BED --- Emotiv --- multiclass --- deep learning --- traffic accident --- spatially prolonged risk --- Gestalt --- proximity --- open data --- n/a --- human-AI interaction --- human-robot interaction --- eye-brain-computer interfaces