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Customer services --- Telephone etiquette

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Telephone in business. --- Telephone etiquette.

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Take your communication to a whole new level. Become a Phone Genius! You probably already have a technical manual that tells you how to use your telephone efficiently. Yet there has never been a manual that tells you how to actually communicate effectively using this highly important piece of business equipment. Until now. In Phone Genius you will discover: Why talking to someone you cant see is so much harder than in person. What technology does to your voice and how you can change that. How to recognise behaviour and language patterns so as to pre-empt the needs and wants of others. How to increase your effectiveness over the phone and gain better results. Michelle Mills-Porter passes on her skills in using the telephone as her main tool of communication. Using stories and lessons gleaned from her 25 years of making calls, building business relationships and securing high level appointments, Michelle will show you how you too can become a Phone Genius.

Business --- Business & economics --- Telephone etiquette --- Telephone in business

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Commercial correspondence, French. --- Telephone etiquette. --- Correspondance commerciale française --- Téléphone --- Commercial correspondence, French --- Telephone etiquette --- 800.852=40 --- 801.3=40 --- Telephoning --- Correspondance commerciale française --- Téléphone --- French language --- Savoir-vivre --- French commercial correspondence --- Etiquette

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Do you make a good impression when you answer the phone? Do you sell your company and create Moments of Magic for your customers, or do you hurry callers off the line because you are so busy? Most businesses receive more phone calls than any other form of contact, so an effective telephone manner is your single most powerful business tool. It's your chance to grow your business by establishing loyal customers, because they had a positive, powerful experience on the phone.The Telephone Skills eReport is a concise overview of the most essential components of an effective telephone manner. You'll be able to read the report quickly, and apply your newly learned telephone skills right away-immediately leading to increased success for your career and your company.Topics covered include: Creating a powerful first impression when you answer the phone Maintaining a positive attitude while on the phone Avoiding the most common telephone mistakes Creating and sustaining the loyalty of your customers through the phone.

Telephone in business --- Telephone etiquette. --- Customer services. --- Commerce --- Business & Economics --- Marketing & Sales --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Telephoning --- Etiquette --- Business