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book (7)


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French (5)

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Book
Customer service training
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Year: 2006 Publisher: Oxford : Pergamon Flexible Learning,

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Book
Le marketing scientifique à l'usage des managers
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ISBN: 9789048600991 9048600995 Year: 2010 Volume: 1 Publisher: Brugges : La Charte,

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Book
Gestion de la relation Client.
Authors: ---
ISBN: 2212113315 Year: 2005 Publisher: Paris : Eyrolles,

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Book
La qualité dans les services : fondements, témoignages, outils.
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ISBN: 2717844100 Year: 2002 Publisher: Paris : Economica,

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Book
Le changement et la gestion.
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ISBN: 2895090521 Year: 2003 Publisher: Paris ; Pincourt : Ed. SEFI,

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The DNA of customer experience: how emotions drive value
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ISBN: 9780230500006 0230500005 1349352373 9786611283605 1281283606 0230210813 Year: 2007 Publisher: New York, N.Y. Palgrave

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Book
Stratégie de création de valeur pour le client.
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ISBN: 2717846905 Year: 2003 Publisher: Paris : Economica,

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