Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The purpose of this study is to investigate how customer misbehavior impacts on other customers’ satisfaction toward the service firm. The moderating effect of national culture on the relationships among verbal abuse, dishonest action and customer satisfaction is also examined. Using survey data collected from Vietnam and Belgium, the findings indicate that customers’ satisfaction with the firm is negatively influenced by both verbal abuse and dishonest action of other customers. Deceitful behavior is found to have stronger negative effect on customers’ satisfaction. This confirms that different types of misbehaviors have different influences on other customers’ evaluation. Second, the relationship between verbal abusive behavior and other customers’ satisfaction is moderated by collectivism and uncertainty avoidance values, except for restraint cultural dimension. Finally, only uncertainty avoidance moderates the relationship between dishonest action and customer satisfaction. Collectivism and restraint dimensions are not found to have moderating effects on the relationship. The findings of current study provide Vietnamese and Belgian managers insights into the impact of cultural characteristics on customer satisfaction toward service firms, especially in restaurant context.

Customer misbehavior, Customer satisfaction, Cultural differences, Cultural dimension, Individual-level culture, Collectivism, Uncertainty Avoidance, Restraint. --- Sciences économiques & de gestion > Marketing

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

China has passed through a tumultuous 20th century. This journey included moving from foreign domination to a Communist peasant revolution to the opening of its economy through "capitalist reforms" in the latter part of the 20th century. As we advance into the 21st century, China, to the surprise of many, appears in all the annals of economic advancement even reaching the milestone of the second largest economy in the world. Where it was once marginalised on the global stage, China today stands at the forefront of most economic international issues and developments. Much of the developed world is still getting used to this new milestone of China as a leader of the international community. This book provides a fresh and possibly unorthodox examination of a number of contemporary business issues in relation to the current role China plays. Besides examining China's global trade approach, the authors address China's unique investment approach in three major strategic destinations for China - Africa, Europe, and Australia. A special attention is given to the global financial crisis and its European version of this crisis. The authors also address some areas of "strategic mistrust" from global partners as exemplified in the handling of giant telecommunications provider Huawei in the United States highlighting new perspectives in the China-U.S. relationship. The book provides a different perspective of China's way about doing business with global partners offering new approaches to the way China, the dragon, dances in the centre stage with rotating dancing partners.

International business enterprises --- Investments, Chinese. --- China --- Commercial policy. --- Economic policy --- Africa --- Australia --- corruption --- cultural differences --- EU --- euro --- eurozone crisis --- face --- GFC --- Greece --- guanxi --- Huawei --- International Monetary Fund (IMF) --- investments --- migration --- OFDI --- trade --- United States

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

A straightforward guide to understanding the hidden cultural challenges of adapting to life abroad. Combining intercultural theory and the voices of sojourners who talk about their experiences, it maps out the process of resisting, accepting and adapting to cultural difference. We see that all sojourners, from tourists, to expatriates to immigrants, go through a similar learning dynamic. We learn that intercultural experiences can be deep or shallow, and that hidden cultural difference can increase sojourner prejudice. The book examines intercultural sensitivity while avoiding “feel good” idealizations about cross-cultural contact. It brings clarity to debates regarding the importance of cultural difference and the effects of globalization. An essential resource for sojourners, language teachers and intercultural educators.

Intercultural communication. --- Multicultural education. --- Language and languages --- Study and teaching. --- Foreign language study --- Language and education --- Language schools --- Intercultural education --- Education --- Culturally relevant pedagogy --- Cross-cultural communication --- Communication --- Culture --- Cross-cultural orientation --- Cultural competence --- Multilingual communication --- Technical assistance --- Anthropological aspects --- Culturally sustaining pedagogy --- Language and languages Study and teaching --- Study and teaching --- cultural differences. --- global mobility. --- globalisation. --- intercultural communication. --- intercultural learning. --- migration.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Throughout the middle ages, many Francophone texts - 'chansons de geste', medieval romance, works by Chrétien de Troyes and Marie de France - were widely translated in north-western Europe. In the process, these texts were frequently transformed to reflect the new cultures in which they appeared. This book argues that such translations, prime sites for cultural movement and encounters, provide a rich opportunity to study linguistic and cultural identity both in and through time. Via a close comparison of a number of these texts, examining the various modifications made, and drawing on a number of critical discourses ranging from post-colonial criticism to translation theory, the author explores the complexities of cultural dialogue and dissent. This approach both recognises and foregrounds the complex matrix of influence, resistance and transformations within the languages and cultural traditions of medieval Europe, revealing the undercurrents of cultural conflict apparent in medieval textuality. Sif Rikhardsdottir is Lecturer in Comparative Literature at the University of Iceland.

Romances --- Literature, Medieval --- Civilization, Medieval. --- Civilization, Medieval --- Medieval civilization --- Middle Ages --- Civilization --- Chivalry --- Renaissance --- Chivalric romances --- Courtly romances --- French romances --- Medieval romances --- Romances, French --- Romans courtois --- French literature --- History and criticism. --- History --- History and criticism --- Translations --- European literature --- Medieval literature --- Chrétien de Troyes. --- Cultural Discourse. --- England. --- European languages. --- France. --- Francophone texts. --- Marie de France. --- Medieval French texts. --- Medieval Translations. --- Movement of Texts. --- Scandinavia. --- chansons de geste. --- cultural conflict. --- cultural dialogue. --- cultural differences. --- linguistic identity. --- literary transformations. --- medieval Europe. --- medieval romance. --- medieval textuality. --- translation.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Migrants in Translation is an ethnographic reflection on foreign migration, mental health, and cultural translation in Italy. Its larger context is Europe and the rapid shifts in cultural and political identities that are negotiated between cultural affinity and a multicultural, multiracial Europe. The issue of migration and cultural difference figures as central in the process of forming diverse yet unified European identities. In this context, legal and illegal foreigners-mostly from Eastern Europe and Northern and Sub-Saharan Africa-are often portrayed as a threat to national and supranational identities, security, cultural foundations, and religious values. This book addresses the legal, therapeutic, and moral techniques of recognition and cultural translation that emerge in response to these social uncertainties. In particular, Migrants in Translation focuses on Italian ethno-psychiatry as an emerging technique that provides culturally appropriate therapeutic services exclusively to migrants, political refugees, and victims of torture and trafficking. Cristiana Giordano argues that ethno-psychiatry's focus on cultural identifications as therapeutic-inasmuch as it complies with current political desires for diversity and multiculturalism-also provides a radical critique of psychiatric, legal, and moral categories of inclusion, and allows for a rethinking of the politics of recognition.

Ethnopsychology --- Immigrants --- Assimilation (Sociology) --- Cultural assimilation --- Anthropology --- Socialization --- Acculturation --- Cultural fusion --- Emigration and immigration --- Minorities --- Emigrants --- Foreign-born population --- Foreign population --- Foreigners --- Migrants --- Persons --- Aliens --- Cross-cultural psychology --- Ethnic groups --- Ethnic psychology --- Folk-psychology --- Indigenous peoples --- National psychology --- Psychological anthropology --- Psychology, Cross-cultural --- Psychology, Ethnic --- Psychology, National --- Psychology, Racial --- Race psychology --- Psychology --- National characteristics --- Mental health --- Psychological aspects. --- contemporary italy. --- cultural differences. --- cultural identity. --- cultural translation. --- eastern european immigrants. --- ethno psychiatry. --- ethnographers. --- ethnography. --- europe. --- european identity. --- foreign migration. --- italy. --- mental health. --- migrant experience. --- modern history. --- multicultural society. --- multiculturalism. --- multiracial. --- national identity. --- north african immigrants. --- political identity. --- political refugees. --- religious values. --- social historians. --- sub saharan african immigrants.