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Quality control --- Qualité --- Statistical methods --- Contrôle --- Méthodes statistiques --- Qualité --- Contrôle --- Méthodes statistiques --- Planification stratégique --- Relations entreprise-clientèle

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""Making Six Sigma Last is the most practical and helpful resource that I have seen on this subject. George's charisma and charm spill over into this interesting and entertaining book. Using one of George's many analogies, 'this is an upper-deck shot,' and combined with his first book should become the benchmark for Six Sigma learning.""-Dan Porter, Chairman and CEO, Wells Fargo Financial""An energetic, step-by-step exploration filled with interesting and entertaining examples of real-world business experiences. Making Six Sigma Last is a powerful action plan for managers!""-Guenter Bu

Organizational change --- Corporate culture. --- Leadership. --- Management.