Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Almost every problem, every conflict, every mistake, and every misunderstanding has a communication problem at its most basic level. We live in a world filled with other people where we live together, work together, and play together. In our personal lives, we need each other for security, comfort, friendship, and love. And in our working environments, we need each other in order to achieve our goals and objectives. None of these goals can be achieved without communication, which makes it the basic thread that ties us together. The better we are at communicating, the more effective we are at achieving our hopes and dreams.Now communication expert Dr. Tony Alessandra, author of the best sellers Relationship Strategies and The Ten Qualities of Charismatic People, will teach you the Ten Qualities of The World's Greatest Communicators. Tony has observed that the majority of the great leaders in the worlds of both politics and business are also great communicators. They have an ability to establish bonds with people that are based on respect and honest communication. Great communicators make others want to trust and believe in them, and they possess a set of skills that enable them be heard in a way that gets results.Learn the 10 qualities and, more importantly, ideas and strategies to develop the same dynamic communication skills of these great leaders. Here's just a sample of what you'll learn: How to use questions to build rapport and trust.How to give and receive feedback with grace.How to engage in conflict resolution effectively.How to develop the ability to make powerful and persuasive public presentations.How to adapt your communication style to build strong relationships with anyone.How to become a charismatic and persuasive communicator.

Interpersonal communication.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

The lack of feedback shows up in the workplace as errors, botched plans, political in-fighting, lost productivity, lost profits, and, ultimately, lost jobs. This ambiguity is the foundation of errors, misunderstandings, and strained relationships. However.

Commerce --- Business & Economics --- Business Communication

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Dramatically increase your EAR-Q! The difference between "hearing" and "listening" is huge, because listening is a skill that has to be learned, practiced, and developed over time. When you finish this 50-page Power of Listening workbook, you'll have every tool you ever need to double your listening skills in only a few short weeks: Know the fastest ways to uncover a message's hidden meaning, Learn the difference between understanding and agreeing, Listen without feeling prejudice, judgment or the need to defend or interrupt, Improve information retention skills, Learn how to listen between the lines, Learn to listen for "hot spots" and sensitive areas, Learn to listen for deeper hidden agendas, Learn to listen to evaluate and empathize, Learn how to create environments that promote "ideal listening", Understand the critical steps to avoid misunderstandings, Learn key strategies to listen and communicate with all types of people. Consider this: How many clients did your customer service staff alienate because they jumped to wrong conclusions? How many more sales did you give your competition because your sales people missed critical "closing" clues? How many employees went home vengeful because a manager hurt their feelings? How much potential business slipped through the cracks because of weak communication? For your sake, I hope it's not a lot. The fact is, for businesses today, the most costly business errors are a result of weak communication. Here is the good news... If you have people working with you who know how to really listen, every part of your business benefits. If you are lucky, a small percentage of your staff has naturally developed these skills long before you hired them, but for the majority you need a simple solution for a very dangerous problem.After you read The Power of Listening Workbook, your employees, sales people, customer service people, and managers will: Know the fastest ways to uncover a message's hidden meaning, Get sure-fire tips on how to listen to angry customers, Distinguish the subtle but vital differences between content and delivery of a message, Listen without feeling prejudice, judgment, or the need to defend or interrupt, Improve information retention skills, Learn how to listen and wait for closing signs, Learn to listen to evaluate and empathize, Learn how to create environments that promote "ideal listening", Learn how to master and maintain focus in meetings and presentations, Understand the critical steps to avoid misunderstandings. Your business will benefit from: Immediate increase in sales from your "dynamic" listening sales team, More loyal customers resulting from your compassionate customer service team, More productive employees as a result of your "listener-sensitive" managers; Reduce staff turnover. Save money on hiring and training by keeping your best employees.

Listening. --- Interpersonal communication. --- Social Sciences --- Psychology --- Communication --- Interpersonal relations --- Auding --- Attention --- Comprehension --- Educational psychology --- Hearing --- Listening --- Interpersonal communication --- E-books

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Are you following the same old formulas to give your customers what you think they want? Do you keep recycling the concepts "customer focus" and "customer satisfaction"-but still fail to make the sale and attract repeat customers? Well, it's no wonder. Who isn't focusing on satisfying customers these days? In today's ultra-competitive marketplace, if you're doing what everybody else is, you'll never get where you want to be. You need The Stairs of Customer Loyalty 5-Page eReport to get you on track with the latest concepts that will set your company apart from all the other fish in the crowded sea. Define yourself from the competition. If your company is going to be a leader in your market, you are going to have to practice things like "customer intimacy," "customer interaction," "customer loyalty," and perhaps more importantly, "customer partnership." In a simple, straightforward manner, this 5-page eReport will teach you the process of The Stairs of Customer Loyalty. This easy-to-learn technique will help you convert your prospects into sales, then into repeat customers, and finally, into "apostles"-a group of raving fans who will "preach your message" and "sing your praises" to the marketplace. Other benefits of the Stairs of Customer Loyalty include: How to find the right prospects and avoid wasting your time with the wrong ones The four steps to long-term, profitable customer relationships:1. Prospect: marketing skills; 'A' prospects; 20/80 rule2. Sale: exploring customer needs; matching solutions to customer needs; confirming the sale3. Repeat Client: service skills; exceeding customer expectations4. Apostle: relationship skills; becoming trusted partners The difference between operations-driven and customer-driven companies, and why the latter always wins How to have more "Moments of Magic" and fewer "Moments of Misery" in sales How to consciously shape a plan for developing your customer relationship skills in a more congruent manner How to promote permanent customer relationships for businesses of all sizesThe Stairs of Customer Loyalty 5-Page eReport will help you recognize the wide range of challenges facing your company today. It will provide the indispensable skills for overcoming them so you can achieve the critical relationships needed to survive and thrive in the new millennium.

Commerce --- Business & Economics --- Marketing & Sales