TY - BOOK ID - 99992677 TI - Successful enquiry answering every time : the sixth edition of Tim Buckley Owen's classic Success at the enquiry desk PY - 2012 SN - 185604887X 185604811X PB - London : Facet Pub., DB - UniCat KW - Reference services (Libraries) UR - https://www.unicat.be/uniCat?func=search&query=sysid:99992677 AB - This best-selling 'one-stop' practical guide is designed to help all information professionals become self-sufficient in answering enquiries. ER -