TY - BOOK ID - 9835983 TI - The company that breathes : every job has a customer. PY - 1996 SN - 3540613153 3642802621 3642802605 PB - Berlin Springer DB - UniCat KW - Automobile industry workers KW - Consumer satisfaction KW - Four-day week KW - Industrial relations KW - Arbeids- en organisatiepsychologie KW - Case studies. KW - personeelsbeleid en -opleiding KW - Economics. KW - Industrial management. KW - Management KW - Business & Economics KW - Management Theory KW - personeelsbeleid en -opleiding. KW - Case studies KW - Personeelsbeleid en -opleiding. KW - Capital and labor KW - Employee-employer relations KW - Employer-employee relations KW - Labor and capital KW - Labor-management relations KW - Labor relations KW - Employees KW - Compressed workweek KW - Flexible work arrangements KW - Flextime KW - Customer satisfaction KW - Satisfaction KW - Brand loyalty KW - Customer loyalty KW - Auto workers KW - Automobile construction workers KW - Automobile workers KW - Automobile industry and trade KW - Volkswagenwerk KW - V.A.G. KW - VAG KW - Volkswagen AG KW - Volkswagen Aktiengesellschaft KW - Volkswagenwerk, Wolfsburg, Ger. KW - VW KW - Management. KW - Personnel management. KW - Volkswagen Group UR - https://www.unicat.be/uniCat?func=search&query=sysid:9835983 AB - Gaining more employment needs the customer - while markets are changing fast. Volkswagen will achieve stable employment through customer satisfaction: Every working place has its customer. The title The Company that Breathes stands for a new general strategy of Volkswagen AG. The company and the employees had to adopt this strategy. In this book the author, Director and Member of the Board of Volkswagen AG, describes this strategy with all details of flexibility in time and staff management. Although the systems vary worldwide, this strategy can be looked at as a revolution in work management ER -