TY - JFULL ID - 925625 TI - Journal of service research PY - 1998 SN - 10946705 15527379 PB - Thousand Oaks, Calif. DB - UniCat KW - Applied marketing KW - Customer services KW - Service industries KW - Service à la clientèle KW - Services (Industrie) KW - Periodicals KW - Périodiques KW - Customer services. KW - Service industries. KW - Business, Economy and Management KW - Business Management KW - General and Others KW - Personnel Management & Training KW - Quality Management KW - Trade and Commerce KW - Customer service KW - Service, Customer KW - Service (in industry) KW - Services, Customer KW - Technical service KW - Industries KW - Customer relations UR - https://www.unicat.be/uniCat?func=search&query=sysid:925625 AB - ER -