TY - BOOK ID - 86176507 TI - Modern industrial services : a cookbook for design, delivery, and management AU - West, Shaun. AU - Gaiardelli, Paolo. AU - Saccani, Nicola. PY - 2021 SN - 3030805115 3030805107 PB - Cham : Springer International Publishing AG, DB - UniCat KW - Organizational change. KW - Service industries KW - Management. KW - Industrial management KW - Change, Organizational KW - Organization development KW - Organizational development KW - Organizational innovation KW - Management KW - Organization KW - Manpower planning KW - Open access KW - Servitization strategies KW - B2B services KW - Services management KW - Case studies KW - Integrated services UR - https://www.unicat.be/uniCat?func=search&query=sysid:86176507 AB - This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps. ER -