TY - BOOK ID - 8358860 TI - Systems, software and services process improvement : 19th European Conference, EuroSPI 2012, Vienna, Austria, June 25-27, 2012. Proceedings AU - Winkler, Dietmar. AU - O'Connor, Rory V. AU - Messnarz, Richard. AU - EuroSPI (Conference) PY - 2012 VL - 301 SN - 18650929 SN - 3642311989 3642311997 PB - Berlin ; New York : Springer, DB - UniCat KW - Engineering & Applied Sciences KW - Computer Science KW - Information Technology KW - Software Engineering KW - Computer software KW - Software engineering KW - Development KW - Quality control KW - Computer science. KW - Software engineering. KW - Application software. KW - Management information systems. KW - Computer Science. KW - Software Engineering. KW - Management of Computing and Information Systems. KW - Computer Appl. in Administrative Data Processing. KW - Information Systems Applications (incl. Internet). KW - Software Engineering/Programming and Operating Systems. KW - Information Systems. KW - Information systems. KW - Computer software engineering KW - Engineering KW - Application computer programs KW - Application computer software KW - Applications software KW - Apps (Computer software) KW - Informatics KW - Science KW - Computer-based information systems KW - EIS (Information systems) KW - Executive information systems KW - MIS (Information systems) KW - Sociotechnical systems KW - Information resources management KW - Management KW - Communication systems UR - https://www.unicat.be/uniCat?func=search&query=sysid:8358860 AB - This volume constitutes the refereed proceedings of the 19th EuroSPI conference, held in Vienna, Austria, in June 2012. The 29 revised papers presented in this volume were carefully reviewed and selected. They are organized in topical sections on SPI and business factors; SPI lifecycle and models; SPI assessment and quality; SPI processes and standards; SPI in SMEs; SPI and implementation; creating environments supporting innovation and improvement; standards and experiences with the implementation of functional safety; business process management; SPI in SMEs - a project management perspective. ER -