TY - BOOK ID - 8060995 TI - Exploring Services Science : 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014 AU - Snene, Mehdi. AU - Leonard, Michel. AU - International Conference on Exploring Services Science PY - 2014 SN - 3319048090 3319048104 PB - Cham : Springer International Publishing : Imprint: Springer, DB - UniCat KW - Economics. KW - Software engineering. KW - Information systems. KW - Management information systems. KW - Economics/Management Science. KW - Business Information Systems. KW - Information Systems Applications (incl. Internet). KW - Software Engineering. KW - Computer Appl. in Administrative Data Processing. KW - Computer science KW - Management KW - Business KW - Customer services KW - Service industries KW - Information technology KW - Commerce KW - Business & Economics KW - Commerce - General KW - Data processing KW - Customer service KW - Service, Customer KW - Service (in industry) KW - Services, Customer KW - Technical service KW - Informatics KW - Computer-based information systems KW - EIS (Information systems) KW - Executive information systems KW - MIS (Information systems) KW - Computer software engineering KW - Economic theory KW - Political economy KW - Business. KW - Information technology. KW - Application software. KW - Business and Management. KW - IT in Business. KW - Data processing. KW - Industries KW - Customer relations KW - Engineering KW - IT (Information technology) KW - Technology KW - Telematics KW - Information superhighway KW - Knowledge management KW - Business—Data processing. KW - Application computer programs KW - Application computer software KW - Applications software KW - Apps (Computer software) KW - Computer software KW - Business information services. KW - Computer and Information Systems Applications. KW - Computer Application in Administrative Data Processing. KW - Management. KW - Business enterprises KW - Information services UR - https://www.unicat.be/uniCat?func=search&query=sysid:8060995 AB - Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. This book contains the refereed proceedings of the 5th International Conference on Exploring Service Science (IESS), held in Geneva, Switzerland, in February 2014. The ten full papers accepted for IESS were selected from 31 submissions and presented ideas and results related to innovation, service management, service engineering, and service discovery. ER -