TY - BOOK ID - 80319 TI - Customer service excellence: a concise guide for librarians PY - 1997 SN - 0838906893 PB - Chicago, Ill. American Library Association DB - UniCat KW - Information user KW - Libraries and readers KW - Bibliothèques et lecteurs KW - 024 KW - -Libraries KW - Libraries KW - Library public services KW - Library services to users KW - Library users KW - Public libraries KW - Library science KW - Bibliotheekgebruik KW - Public services KW - Services to users KW - Services for KW - -Bibliotheekgebruik KW - 024 Bibliotheekgebruik KW - -024 Bibliotheekgebruik KW - Public services (Libraries) KW - Bibliothèques et lecteurs UR - https://www.unicat.be/uniCat?func=search&query=sysid:80319 AB - ER -