TY - BOOK ID - 78641386 TI - The art of communication in nursing and health care : an interdisciplinary approach AU - Raphael-Grimm, Theresa AU - Zuccarini, Margaret PY - 2015 SN - 0826110568 9780826110565 9780826110558 082611055X PB - New York, New York : Springer Publishing Company, DB - UniCat KW - Nurse and patient. KW - Communication in nursing. KW - Nursing KW - Nursing education KW - Medical education KW - Patient and nurse KW - Patients KW - Study and teaching. KW - interpersonelle relationer KW - patient-personale forhold KW - mindfulness KW - sorg KW - sygeplejersker KW - sygepleje KW - empati UR - https://www.unicat.be/uniCat?func=search&query=sysid:78641386 AB - A handy guide to tackling difficult patient and professional interactions with confidence and compassion. In this age of increasing reliance on technology, it is essential that the fundamentals of compassionate care and good communication remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to navigate a wide variety of difficult patient and professional interactions. The book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and s ER -