TY - BOOK ID - 78640559 TI - Human factors in healthcare. PY - 2014 SN - 0191773689 0191649554 9780191649554 1306411963 9781306411967 0191649562 PB - New York, New York : Oxford University Press, DB - UniCat KW - Medical errors. KW - Patients. KW - Persons KW - Sick KW - Errors, Medical KW - Medical mishaps KW - Mishaps, Medical KW - Errors, Scientific KW - Medicine KW - Practice UR - https://www.unicat.be/uniCat?func=search&query=sysid:78640559 AB - The majority of errors, litigation, and complaints in the health service are due to 'human factors', yet the term is still not widely understood and is sometimes used interchangeably to refer to team training or communication skills. Although including these, the subject of 'human factors' goes far beyond this to look at systems, environmental influences, and interactions with equipment, in addition to self-awareness and human interaction. All of these aspects are captured inHuman Factors in Healthcare and are built into a new framework: the SHEEP model, which breaks down into five key areas: ER -