TY - BOOK ID - 78340717 TI - Risk and crisis communication : navigating the tensions between organizations and the public AU - Littlefield, Robert S. AU - Sellnow, Timothy L. PY - 2015 SN - 1498517900 9781498517904 9781498517898 9781498517911 1498517897 1498517919 PB - Lanham, Maryland : Lexington Books, DB - UniCat KW - Crisis management. KW - Public relations. KW - Communication. KW - Communication, Primitive KW - Mass communication KW - Sociology KW - Crises KW - Management of crises KW - Management KW - Problem solving KW - Conflict management KW - Business KW - Industries KW - PR (Public relations) KW - Advertising KW - Industrial publicity KW - Mass media and business KW - Propaganda KW - Publicity KW - Public relations KW - Crisis management KW - Communication KW - E-books KW - Management. KW - Public relations - Management UR - https://www.unicat.be/uniCat?func=search&query=sysid:78340717 AB - This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension. ER -